Director - Finance & Administration
City Services Consultancy
Total years of experience :24 years, 9 Months
Company Profile:
City Services Consultancy LLC is an ISO 9001:2008 certified consultancy firm that was founded in United Arab Emirates in the year 2006 with employee strength of 1000+. CSC offers Manpower outsourcing, an effective Software Solutions for Customer Services, Facilitate Call Centre Hubs and also provides managed services like Helpdesk management, Project management solutions etc. Road & Transport Authority, Dubai Taxi Corporation, Etisalat, Emal, Du, Samsung, Al Foah Dates Factory are the major clients of CSC.
Significant Highlights:
As Director of Finance and Administration I am playing a critical role in partnering with the senior leadership team in strategic decision making and operations.
Responsibilities:
Financial Management:
⇨ Analyze and present financial reports in an accurate and timely manner; clearly communicate monthly and annual financial statements; collate financial reporting materials for all donor segments, and oversee all financial, project/program and grants accounting.
⇨ Coordinate and lead the annual audit process, liaise with external auditors and the finance committee of the board of directors; assess any changes necessary.
⇨ Oversee and lead annual budgeting and planning process in conjunction with the ED; administer and review all financial plans and budgets; monitor progress and changes and keep senior leadership team abreast of the organization’s financial status.
⇨ Manage organizational cash flow and forecasting.
⇨ Implement a robust contracts management and financial management/ reporting system; ensure that the contract billing and collection schedule is adhered to and that financial data and cash flow are steady and support operational requirements.
⇨ Update and implement all necessary business policies and accounting practices; improve the finance department’s overall policy and procedure manual.
⇨ Effectively communicate and present the critical financial matters to the board of directors.
Human Resources and Administration:
⇨ Further develop to City Services Consultancy’s human resources and administration, enhancing professional development, compensation and benefits, performance evaluation, training and recruiting.
⇨ Ensure that recruiting processes are consistent and streamlined.
⇨ Establish and manage a comprehensive training program to educate employees regarding staff tools, policies and procedures as per UAE Labour & Immigration rules.
⇨ Work closely and transparently with all external partners including third-party vendors and consultants.
⇨ Oversee administrative functions as well as facilities to ensure efficient and consistent operations as the organization scales.
⇨ Overseeing the Payroll process
Since Apr '11: TATA Teleservices Ltd., India - as Regional Head Marketing
Company Profile:
Tata Teleservices is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Teleservices leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and global consumers.
Significant Highlights:
⇨ Support the strategic planning process of the division in cooperation with the relevant group consisting the Headquarter and other subsidiaries
⇨ Generate and qualify ideas for the development of a competitive product portfolio to meet customers' needs, build up a strong link to Product Management in the Headquarter
⇨ Communicate customer requirements, market intelligence and competitor information to relevant product marketing group at the Headquarter and participate in group meetings
⇨ Be responsible for the analysis and planning of all product marketing issues within the subsidiary respectively the allocated sales region
⇨ Provide best support in generating new business models, product concepts and functionality specifications
⇨ Manage all branding and marketing activities with the Headquarters along with regional marketing events
⇨ Handles sales and marketing materials & all customer related marketing activities
Dec '06 to Mar '11: TATA Communications Ltd., India - as Regional Head Order Fulfillment
Significant Highlights:
Order Processing:
⇨ Manage orders with TATA and Vendors to ensure timely processing and execution
⇨ Ensure documentation is done as per TATA & TRAI requirement
⇨ Follow-up with Customers to resolve issues relating to Orders
⇨ Follow-up with Vendors/Distributors for deliveries, prices, updates and marketing collateral
⇨ Maintain a dash-board of all orders capturing key aspects of business
MIS:
⇨ Review and implement the proper management information system
⇨ To provide the critical analysis with monthly report including corrective measures
⇨ Review and set up business process re-engineering and automation
⇨ Set up perpetual inventory verification system
⇨ Set up system for flash reports of key performance indicator of company
⇨ To set up information system necessary as a managerial tools for decision.
⇨ Maintain a dashboard for Area-wise, Salesman-wise, product-wise performance
⇨ Maintain an Order-tracker to report daily, weekly and monthly business
⇨ Reconcile with Accounts on a weekly and monthly basis
⇨ Review stock report and plan for ordering
Receivable Management:
⇨ Make and handover invoices to sales team to be given to customers
⇨ Ensure timely receipts of payments from Customers & Help Finance do the reconciliation of accounts
⇨ Follow-up and close payment from Customers
Significant Highlights:
⇨ Responsibility for overall management and delivery of the business plan in conjunction with the governing body, draft, monitor and assess the business and development plan
⇨ Assess options for coordinating the activities, procedures and systems so as to promote common policies and practices
⇨ Ensure that all finances are properly administered and monitored, including credit control
⇨ Manage the development of the service to ensure that the promotion of equality of opportunity and challenging discrimination are central to strategic development, management and its services to clients
⇨ Maintain day-to-day financial control of the service within budget heads agreed by the management
⇨ Advise on the proper allocation of resources
⇨ Report the budget variance and suggest corrective measures
Jun '99 to Jun '02: Project Monitoring Unit, MoF, Govt. of Gujarat, India as Research Officer
Significant Highlights:
⇨ Involved in reviewing & monitoring developmental projects run by Public Sector Enterprises funded by State Government on behalf of multilateral funding agencies (World Bank, Asian Development Bank etc.)
⇨ Handled implementation of financial policies formulated by Bureau of Public Enterprises for State Level Public Sector Enterprises (PSEs) . Monitoring the performance and publish reports on analytical review of PSEs.
⇨ Assists in enforcement of project deadlines and schedules by taking input from Secretary Finance and appropriately and accurately applies comments/feedback.
⇨ Consistently delivers high-quality services to all PSUs by understanding the components of running a fiscally successful project.
MBA - Full Time, Sardar Patel University, India, 1999
Bachelor of Commerce - Gujarat University, India, 1996