Brinton Donald

• Led end-to-end business analysis for Tier 1 and Tier 2 enterprise clients, supporting complex Direct and
Indirect Procurement processes in a SaaS product environment.
• Owned requirements elicitation, analysis, documentation, and validation, translating business needs into
functional requirements, user stories, and acceptance criteria.
• Partnered with Product Management to define feature requirements, enhancements, and roadmap
priorities based on customer impact and business value.
• Collaborated with engineering and QA teams to troubleshoot and resolve production and UAT issues,
improving platform stability and reducing business disruption.
• Developed and delivered usage, adoption, and performance reports, enabling data-driven decisions and
increased product adoption.
• Managed and governed SLA compliance for JIRA, Confluence, and Salesforce tickets, consistently meeting
response and resolution targets for premium customers.
• Supported release management activities, including regression testing, validation, and sign-off, ensuring
smooth and high-quality product releases.
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Acted as a primary client-facing consultant, driving stakeholder alignment, solution acceptance, and long-term
customer satisfaction.
• Contributed to continuous improvement initiatives, identifying process gaps, automation opportunities, and
product enhancements.

• Managed consulting and account ownership for Tier 0 and Tier 1US enterprise clients, driving requirements
gathering, solution delivery, and value realization.
• Provided post-implementation application consulting and enhancement support, simplifying customer
processes through regular stakeholder engagement.
• Led GenAI solution onboarding and adoption, improving customer productivity and day-to-day operational
efficiency.
• Delivered functional configuration and incident management across Zycus products using Salesforce and
JIRA.
• Performed change impact analysis, supported cross-functional change management, and led release testing
and feature walkthroughs.
• Conducted MBRs and client reviews, presenting adoption KPIs, license utilization, identifying pain points, and
recommending improvements.

• Conducted business and process analysis to identify improvement opportunities, enabling informed decisions
and enhanced organizational performance.
• Led requirements elicitation and analysis, producing clear and comprehensive Business Requirement
Documents (BRDs).
• Collaborated with engineering and design teams to clarify requirements, ensure feasibility, and align solutions
with business objectives.
• Executed User Acceptance Testing (UAT), validating product functionality against business requirements and
ensuring readiness for release.
• Communicated insights and outcomes effectively through reports, presentations, and stakeholder meetings.

• Ensured data accuracy, consistency and availability
• Created dashboards and visualizations based on data sets using PowerBI for data analysis and reporting
• Worked with CRM Dynamics 365
• Used automated tools to extract data from primary and secondary sources.
• Was part of 2 major projects: CPF and Finance
• Involved in BI weekly meeting to discuss the performance and fix the area that has to be improved.