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Broderick Tampoy, Customer Service Associate

Broderick Tampoy

Customer Service Associate·Vibes Staffing, Xenial Events

United Arab Emirates

Bachelor's degree, Business & Management (Accounting Specialization)

Work experience

Total years of experience: 6 years, 6 months

Customer Service Associate

November 2025 - Present

Vibes Staffing, Xenial Events

Abu Dhabi, United Arab Emirates

November 2025 - Present

Worked across various large-scale international events in the UAE. Demonstrated strong teamwork
and adaptability by collaborating with different teams at each event. 2025: Served as a registration officer at the busiest hall of the event. Assisted organizers in
processing payments. Quickly adapted to a new system provided by event organizers, demonstrating
strong learning agility and the ability to operate efficiently with minimal onboarding.
Formula 1 Race: Maintained Heineken activation machines. Worked with Geidea card POS system,
troubleshooting issues and ensuring machines were ready to receive customer payments. Worked Abu Dhabi Financial Week ADQ Carnival
Saadiyat Nights

Company industry:
Events Management

Accountant & Administrator

January 2025 - October 2025

SRK Education Group International

Abu Dhabi, United Arab Emirates

January 2025 - October 2025

Managed the accounts and administration of the companys second-largest branch (351 students),
becoming the go-to person for students and parents with administrative and financial concerns.
Entrusted with cash collection and petty cash fund. Received payments through cash, card, bank, and
cheque. Recorded transactions in Xero and issued receipts. Assisted parents with accounts-related
concerns such as pending balances, billing issues, and occasional refund requests. Disbursed funds
for branch-related expenses.
Performed regular cash reconciliation in preparation for remittance. Ensured cash collection matched
system balances and that tuition payments were properly accounted for.
Acted as the key liaison for the branch, coordinating with admin and accounts teams to relay and
execute instructions from upper management.
Supported branch manager by preparing branch reports for monthly leadership meetings.
Supplied data on outstanding balances and actively followed up with parents to support timely fee
collection and account reconciliation.
Controlled administrative forms such as the student master list and class sectioning. Demonstrated
efficient data processing by making use of advanced Excel/Google formulas such as VLOOKUP, INDEX
+ MATCH, FILTER, IF/IFS, etc.

Company industry:
Training & Education Center

Founder & Operations Executive

January 2019 - January 2024

LaptopBrokers FZE

Abu Dhabi, United Arab Emirates

January 2019 - January 2024

Started an e-Commerce business selling laptops while pursuing a Bachelors degree. Ran the business
for over four years, developing strong customer service skills through direct client interactions while
consistently maintaining high service standards.
Sold over 500 laptops. Strengthened communication skills (written and verbal) through daily customer
correspondence and successfully closing sales.
Set up Chart of Accounts according to the unique business function.
Oversaw purchase of sales inventory, maintaining record of stock levels and writing off obsolete
inventory.

Company industry:
Consumer Electronics

Education

Bath Spa University

August 2024

August 2024

Bachelor's degree, Business & Management (Accounting Specialization)

United Kingdom

Skills

ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS OPERATIONS
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
BUSINESS PERFORMANCE MANAGEMENT
Intermediate
CASH HANDLING
Intermediate
CASH HANDLING
Intermediate
EDITING
Intermediate
EDITING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
ENTERPRISE RESOURCE PLANNING
Intermediate
RECONCILIATION
Intermediate
RECONCILIATION
Intermediate
STRONG WORK ETHIC
Intermediate
STRONG WORK ETHIC
Intermediate
XERO ACCOUNTING SOFTWARE
Intermediate
XERO ACCOUNTING SOFTWARE
Intermediate

Languages

Arabic
Beginner

Training and Certifications

Certifications
valid UAE driver's license.

Hobbies

  • Concerts