IT Support / IT System Administrator
Qatar Financial Centre
مجموع سنوات الخبرة :18 years, 5 أشهر
- Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.
- Adhering to SLA’s to meet 99% User Satisfactory
- Provide Technical Support to all QFC employees and manage level 1 user escalations to resolve complex is support issues
- Due to the Pandemic situation the need of Webinar Support has become in demand and was able to support the users especially the QFC EXCO’s
- Provided on-phone and online support for users during the Work-From-Home Phase due to Covid-19 to facilitate effective operation of IT resources
- Worked closely with Microsoft Support to resolve any Windows and MS office issues.
- Preparing monthly SLA report
- New Employee Process (Domain and email account Creation)
- Employee Separation Process (Account and Email -Disabling, and etc.)
- New user creation and housekeeping for staff user data
- Active Directory Management
- Keeping an up-to-date Windows 10 Image with Enterprise Apps as required for Enterprise use.
- OS Server Installation
- Maintaining Data Center Hardware.
- Supported User’s Webinar from Different Platforms
- Execute asset management policy and procedure
- Identify assets that require upgrade and provide the scope for processing
- Provide data related to IT SLA compliance report, IT asset report and miscellaneous reports as requested
- Assist in Preventive Maintenance as directed by the team and provide first level support
- Day to day Monitoring of the Mail Filtering Server
- Configuring IP Telephones for new Employees
- Make extensive use of open-source and no-cost solutions and software in deploying IT Asset management (SnipeIT Opensource Software IT Asset Management)
- Oversees maintains and troubleshoots local area networks. Performs preventative maintenance in accordance with department policies.
- Creates and maintains users, directory structures, security rights and printer configurations.
- Discusses software applications with users to determine level of satisfaction and/or the need to modify software. Maintains database of inventory of workstations and associated equipment; assists in research and purchase of hardware and software.
- Provides technical support to computer users identifies and repairs problems, monitors computer configurations, installs hardware and software.
- Develops user support documentation trains users on hardware and software application.
- Manages Active Directory and Exchange Server 2003 and Kerio Firewall.
- A day-to-day check-up of Systems for preventive maintenance measures.
- Maintaining, troubleshooting, and repairing desktop computers, laptop/notebook computers, printers, peripheral hardware, and software.
- Providing user support and problem resolution for desktop computers, network access, E-mail, Web, and server-based applications.
- Testing and evaluating hardware and software to determine efficiency, reliability, and compatibility with existing systems.
- Recommending hardware and software for purchase.
- Operating, maintaining, and troubleshooting network server hardware, operating systems, and application software.
- Providing technical input to policies/procedures for installation, use, and maintenance of computers, networks, and peripherals.
- Configuring and installing operating systems, desktop applications, and network software.
- Active Directory Management
- Operating, maintaining, and troubleshooting operating systems, and application software.
- Supports and remote user’s workstation for mobiles users.
- Maintaining Server Backups
Still taking Bachelors Degree. Only completed High School Diploma
