Basma Essahm Elmounadil

Welcome and check in guests professionally and courteously
Handle guest check-outs and process payments accurately
Manage room reservations, bookings, and cancellations
Provide information about hotel services, facilities, and local attractions
Respond to guest inquiries, requests, and complaints promptly
Maintain high standards of customer service and hospitality
Coordinate with housekeeping and other departments regarding room status
Answer phone calls and emails professionally
Handle cash transactions and prepare daily reports
Maintain accurate guest records and reservation information
Assist guests with luggage, transportation, and special requests when necessary
Ensure lobby and reception areas remain clean and organized
Follow hotel policies, safety procedures, and confidentiality standards
Resolve guest issues calmly and efficiently to ensure guest satisfaction
Support VIP guest arrangements and special events
Use hotel management software and booking systems effectively

Plan and deliver lessons based on students’ learning needs.
Explain difficult concepts in a simple and clear way.
Help students complete homework and assignments
Prepare students for tests and examinations.
Monitor academic progress and provide feedback.
Identify students’ strengths and weaknesses.
Create a supportive and motivating learning environment.
Communicate with parents about student performance.
Develop study plans and revision strategies.
Use teaching materials, worksheets, and practice exercises effectively.

Teach vocabulary, grammar, pronunciation, and sentence structure
Improve students’ speaking and communication skills
Conduct reading and writing activities
Prepare lesson plans according to language proficiency levels
Encourage classroom participation and conversation practice
Assess students through tests, oral presentations, and assignments
Correct language errors and provide constructive feedback
Use interactive teaching methods and multimedia tools
Promote cultural understanding related to the language
Support students with different learning abilities

Managed daily customer sales and cash transactions
Prepared invoices, receipts, and billing documentation
Maintained records of orders and inventory
Communicated with suppliers and coordinated product deliveries
Assisted with stock management and pricing updates
Provided customer service and handled client requests
Supported overall day-to-day business operations

Volunteer translator from Arabic, English, French and Spanish