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Lorna Tesoro, General Receptionist

Lorna Tesoro

General Receptionist·United Cap General Trading and Contracting

Kuwait

Diploma, Food Technology

Work experience

Total years of experience: 10 years, 10 months

General Receptionist

March 2021 - Present

United Cap General Trading and Contracting

Hawali, Kuwait

March 2021 - Present

• Managed front desk operations, customer inquiries, and scheduling
• Coordinated with staff and management to ensure smooth daily operations
• Demonstrated strong communication, organization, and customer service skills
• Maintained professionalism and efficiency in a high-traffic environment
Company industry:
Construction & Building
Job role:
Customer Service and Call Center

General Receptionist

March 2021 - Present

The Palms Beach Hotel & SPA

Hawali, Kuwait

March 2021 - Present

• Managed front desk operations, calls, appointments, and client inquiries
• Coordinated with staff and management for smooth daily operations
• Maintained records, schedules, and administrative documentation
• Delivered professional customer service in a busy workplace
• Assisted in office organization, filing, and clerical duties
• Trusted by management to oversee operations as in-house staff
• Recorded revenue, expenses, and basic financial documentation
Company industry:
Other Business Support Services
Job role:
Customer Service and Call Center

Barista/Assistant

January 2019 - January 2021

Line Cafe

Al Fahahil, Kuwait

January 2019 - January 2021

Walked and resolve
negatively impacting operations.
Maintained positive customer relationships by responding quicklyto
customer service inquiries.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Can work and help in 2 or more stations/areas such as cashier, dispenser,
bar, drive-thru, and delivery area
Company industry:
Catering, Food Service, & Restaurant
Job role:
Other

Certified Crew Trainer

December 2014 - May 2018

Company:Al-maousherjiCateringCompany

Jabriya, Kuwait

December 2014 - May 2018

• Created and deployed successful strategies to boost restaurant performance,
streamline food prep processes and reduce waste.
• Delivered in-depth training to workers in food preparation and customer
facing roles to promote strong team performance.
• Applied knowledge of previous supply needs and forecasted business levels to
estimate required supplies.
• Set a positive example forteam members by providing high-quality, efficient
service.
• Taught newteam members correct procedures for all areas ofoperations.
• Can handle empty stations as needed. Front ofthe house and back ofthe
house.
Company industry:
FMCG
Job role:
Training and Development

Certified Crew Trainer

December 2014 - January 2018

McDonald’s Kuwait

Jabriya, Kuwait

December 2014 - January 2018

• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes
and reduce waste.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team
performance.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Set a positive example for team members by providing high-quality, efficient service.
• Taught new team members correct procedures for all areas of operations.
• Can handle empty stations as needed. Front ofthe house and back ofthe house.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Training and Development

Education

Cagayan State University

April 2013

April 2013

Diploma, Food Technology

Philippines

GPA (percentage): 85.3%

GPA (percentage): 85.3%

Cagayan State University

April 2013

April 2013

Higher diploma, Food Technology

Philippines

GPA (percentage): 85.3%

GPA (percentage): 85.3%

Skills

MS Office tools
Expert
MS Office tools
Expert
Cashiering
Expert
Cashiering
Expert
Customer Care
Expert
Customer Care
Expert
Customer Service
Expert
Customer Service
Expert
COACHING
Intermediate
COACHING
Intermediate
Data Entry
Intermediate
Data Entry
Intermediate
PRESENTATION SKILLS
Expert
PRESENTATION SKILLS
Expert
TELEPHONE SKILLS
Expert
TELEPHONE SKILLS
Expert
ASK
Intermediate
ASK
Intermediate
CASHIER
Intermediate
CASHIER
Intermediate
PERSONNEL
Intermediate
PERSONNEL
Intermediate
SALES
Intermediate
SALES
Intermediate
CUSTOMER RELATIONS
Intermediate
CUSTOMER RELATIONS
Intermediate
RECEIVING
Beginner
RECEIVING
Beginner
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
FACEBOOK
Intermediate
FACEBOOK
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
SOCIAL MEDIA MANAGEMENT
Intermediate
WHATSAPP
Expert
WHATSAPP
Expert
INVENTORY MANAGEMENT
Intermediate
INVENTORY MANAGEMENT
Intermediate
Management
Intermediate
Management
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Administration
Intermediate
Administration
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PAYROLL ADMINISTRATION
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate
RESERVATIONS
Intermediate
RESERVATIONS
Intermediate
REVENUE ANALYSIS
Intermediate
REVENUE ANALYSIS
Intermediate
Secretarial
Intermediate
Secretarial
Intermediate
Receptionist
Intermediate
Receptionist
Intermediate
Front Office
Beginner
Front Office
Beginner
Payroll
Beginner
Payroll
Beginner
Training
Intermediate
Training
Intermediate

Social profiles

Facebook
Facebook
facebook.com/Lorna.tesoro

Instagram
Instagram
instagram.com/bunsui08

Languages

English
Intermediate
Filipino
Native Speaker

Training and Certifications

Certifications
Crew Trainer
McDonald's Kuwait
Training
Computer Secretary
International Institute of Computer Science & Administration

Hobbies

  • vlogs
  • cooking
  • crochet