Customer Service Executive
Dubai Airport
مجموع سنوات الخبرة :10 years, 9 أشهر
• Assist passengers with self-service check-in kiosks • Inspect and verify passenger documentation • Help in boarding passes and help to reschedule passengers affected by flight interruptions or cancellations • Direct passengers through Customs, Immigration, and quarantine as required • Make public address announcements as required • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival • Comply with all Dubai Airport legislation as well as airport authority • Comply with DXB Airport Standard Operating Procedures (SOP’s) • Produce work-related documentation when required • Maintain the highest standards of safety and security at all times • Working with Immigration Services, Police and Airlines • Information Desk Associate • Document Checking • Assisting in Lost and Found Department
Senior customer care executive- Customer Support, Sales, Upscale, Data management, Email Handling, Targets. Best Performance winner for 2 consecutive years. Dealing with Irate customers to win back and get into business.
Customer Service, Reservation, Complete in-flight security, Off-Flight security, Multitasking, Sales, Cash Entry Ticketing, Cargo, Flight Catering, Frisking.
Customer Service, Customer Support, Client management, Sales, Inbound targets, Backend duties, multitasking in 6 software at the same time, Dealing with International Banks, Team Management, Rotational shifts
Diploma in Aviation, Hospitality, Customer service and Tourism-