CUSTOMER SERVICE
SKYZONE TRAMPOLINE PARK (APPAREL GROUP)
Total years of experience :8 years, 5 Months
Deal directly with customers either by telephone, electronically or
face to face
Respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle product and
service inquiries
provide pricing and delivery information
perform customer verifications
set up new customer accounts
process orders, forms, applications and requests
organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
manage customers' accounts
Seeing customers as reason why am there, giving him my best
service for maximum result.
Working according to instruction giving by my supervisor
Ensuring that my sections are in good shape, clean and
attractive
In depth knowledge of providing hospitality services akin to
housekeeping and administration.
First-hand experience in managing reservations and
registration processes.
Comprehensive knowledge of providing tier one guest services
in a hospitality environment.
FRONT OFFICE
EKO HOTEL & SUITES, NIGERIA
2013 - 2015
Greet customers and visitors as they arrive at the front desk
and politely inquire into their purpose of visit
Respond to inquiries for information in an upbeat and
explanatory manner
Seat customers and visitors in the waiting area while their
requests are being services
Assist in filling out registration and admission forms and take
and record contact information
Direct or lead customers / visitors to their designated
departments
Greet guests and patrons personally as they enter into the
establishment.
Receive and record dining reservations on the telephone.
Ensure the proper setup of dining and service areas.
Offer appropriate seats using genuinely personable demeanor.
Politely request guests to wait in the waiting area if no table is
available.
Ensure neatness and cleanliness of stations.
Present menus, make recommendations and take orders.
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