HR Generalist
Mattex Group
Total years of experience :17 years, 6 Months
• Handling the complete recruitment process which includes consulting with managers regarding staffing needs, job advertising, liaison with external agencies and interviewing all levels of candidates.
• Developing and implementing programs to attract and retain employees who are required to meet immediate and future business needs.
• Liaising with Line Managers to develop, communicate and measure various performance metrics.
• Administer the performance management process by ensuring quarterly objectives are evaluated and communicated with employees.
• Supporting line managers through the HR policy and the UAE Labor law, on issues related to hiring and termination.
• Closely involved in the Production process in order to ensure correct staffing, Health and Safety Procedures and Legal working guidelines are met.
• Proactively maintained a positive working environment by resolving employee grievances and support the open-door policy.
• Ensuring that QMS requirements are met to comply with ISO Standards (Job Descriptions, training Records, training effectiveness etc.)
• To liaise with department heads to ensure training and development needs for employees are planned and implemented.
• Keeping abreast of the external environment for emerging trends, Legal Issues, Regulatory changes, best practices and highlight to the management as seen appropriate.
• Assisted in drafting and successfully implementing new HR Policies and handbook for the group.
• Responsible for the complete Payroll process. This includes monitoring attendance, Shift Schedules, Salary payout and other benefits to ensure staff is paid on a timely basis by ensuring WPS standards are met.
• Preparing all legal documentation for the company in order to issue an Industrial License and other government permits during the business setup in Abu Dhabi.
• Handling all Labor and immigration related matters directly with the relevant authorities.
• Responsible for Issuing and handling the company’s legal documentation with various Ministries in UAE i.e. Industrial Development Bureau, Department of Economic Development, Ministry of Energy, Chamber of Commerce, Waste Management Authorities, Civil Defense and various other entities linked to the industrial areas in Abu Dhabi and Dubai.
• Responsible for managing Business travel needs for corporate staff which includes Flights, Visas & Lodging. Vacation travel arrangement for production and admin staff.
• Preparing the Annual Budget forecasts for the company and ensuring actual expenditure tracking keeping in mind cost saving possibilities.
• Preparing and maintaining employees records i.e. Job Offers, Contracts, Appraisal process etc.
• Managing Medical and Life Insurance policies for all employees. This includes assessing table of benefits and Premium negotiations, addition of new members, Deletion of outgoing staff and claim management.
• Liaising with the Finance team to ensure posting of invoices, ensure cash requirements are met and payment to vendors are done on a timely basis.
• Linked closely with the ERP Team (Infor LN) in implementing the HR Module.
Coordination with other departments to resolve issues within the department (IT, Service & Quality group
and Admin Department).
• Resolving complaints of the customer by interacting with the relevant departments to get instant solutions
with the assistance of CIU Dept, Consumer Ops, ATM Ops and Service and Quality Department.
• Conversing with all sorts of customers pertaining to their products availing with NIB bank and ensuring that
“Customer Satisfaction” is guaranteed.
• Activation of ATM Cards, Personal Loan Information, Balance Inquiry, Auto Loan, IBFT (Inter-Bank fund
Transfer) and other Branch Related Queries.
• Assisting colleagues and the department to help to help achieve short term goals & utmost objectives of NIB
Bank.
Provided customer services to major clients of ORIX Leasing / Access Pvt Ltd such as PSO & Mobilink for
their PSO Fueling Credit Cards / PSO loyalty cards & MOBILINK loyalty / Rewards / Concierge Programs.
• Worked as Customer Service Executive for Access Pvt Ltd in the e-business division in shifts in the call center.
• Responsibilities include providing support to the clients through telephone inquiry center and answering
various queries regarding the product. Taking care of all different loyalty programs such as PSO Loyalty /
Nike / MOBILINK My Siemens etc... dealth by ORIX Leasing / Access Pvt Ltd.
• Assisted ORIX Auto Leasing in making outbound calls to the Lessee’s for Due & Over-Due Payments.
Reporting on MIS daily, weekly and monthly basis.
• Forwarding the Lessee’s response to their respective Managers.
• Providing program knowledge to MOBILINK VIP customers, forwarding customer complaints and requests.
Making reservations, Point Balance Inquiry, Merchant Queries & Merchant Invitation calls.
• Preparing necessary documents and data entry.
• Maintaining call logs, CRM Updating requests on monthly basis.
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