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Christopher EL HAGE, Operations Manager

Christopher EL HAGE

Operations Manager·Site Technology LTD Co.

United Arab Emirates

Master's degree, Electrical engineering option telecommunications Minor Management

Work experience

Total years of experience: 14 years, 8 months

Operations Manager

March 2015 - Present

Site Technology LTD Co.

Abu Dhabi, United Arab Emirates

March 2015 - Present

-Prepare the Yearly reports for Sales Forecast and Order forecast and Invoicing forecast and GP forecast to be presented to the Chairman and the Board.
-Maintain a Clear vision for assuring the forecasts are met or Exceeded.
-Build and maintain a coherent team that fulfills the objectives of the business unit and the company.
-Establish a solid relationship with various vendors and suppliers in order to be able to cater for clients needs.
-Constantly monitor the KPI’s of the sales team and make sure that forecasted budgets are met.
-Make sure that the collection of the company ’s payments is done in a timely manner and as per budget.
-Maintain a High customer satisfaction by constantly sending CSAT surveys and making sure that the Client’s goals have been fulfilled.
-Determine annual unit and gross-profit plans by implementing marketing strategies;
analyzing trends and results.
-Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products.
-Implement national sales programs by developing field sales action plans.
-Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
-Maintain sales staff by recruiting, selecting, orienting, and training employees.
-Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
-Contribute to team effort by accomplishing related results as needed.
-Lead and Achieve Vendor audit (presentation and Documentation) to maintain vendor
Certifications and partnerships.

Company industry:
IT Services
Job role:
Management

Sales Team Leader

January 2014 - March 2015

Site Technology LTD Co.

Abu Dhabi, United Arab Emirates

January 2014 - March 2015

-Determine annual unit and gross-profit plans by implementing marketing strategies;
analyzing trends and results.
-Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products.
-Implement national sales programs by developing field sales action plans.
-Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
-Establish and adjust selling prices by monitoring costs, competition, and supply and demand.
-Complete national sales operational requirements by scheduling and assigning employees; following up on work results.
-Maintain sales staff by recruiting, selecting, orienting, and training employees.
-Maintain national sales staff job results by counseling and disciplining employees;
planning, monitoring, and appraising job results.
-Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
-Contribute to team effort by accomplishing related results as needed.
-Maintain a healthy business relationship with principles
-Lead and Achieve Vendor audit (presentation and Documentation) to maintain vendor

Company industry:
IT Services
Job role:
Sales

Sales Engineer

October 2011 - January 2014

Site Technology LTD Co.

Abu Dhabi, United Arab Emirates

October 2011 - January 2014

- Work closely with the client to manage the technical strategy of the sales cycle in order to achieve revenue goals within the assigned territory
- Effective delivery of company's value proposition via technical presentations, product demonstrations and written or verbal communications.
- Respond to prospect's technical needs and objections in a timely manner.
- Report to the sales manager and provide update on sales and markets.
- Plan and execute sales calls which effectively articulate the firm's offerings and create customer interest.
- Establish contact with clients, consultants and contractors.
- Get the company's products & systems specified with the consultants.
- Prepare proposals to the clients' standard.
- Coordinate with principals.
- Maintain detailed sales and marketing trends.
- Identify business opportunities and work with customers to understand requirements.
- Generate and present proposals to customers.
- Provide concise and timely status reporting as required by Sales Manager.
- Learn about vendor's new technology and products.
- Hunt for projects, work on tenders and follow-up on submitted proposals.
- Achieve the sales target.
- Additional tasks as assigned from time to time.

Company industry:
IT Services
Job role:
Sales

Education

University of Balamand

February 2011

February 2011

Master's degree, Electrical engineering option telecommunications Minor Management

Lebanon

GPA (percentage): 82.73%

GPA (percentage): 82.73%

Master electrical engineering, with concentration in telecommunications with a minor in management.

Skills

Operation
Expert
Operation
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Managerial Experience
Expert
Managerial Experience
Expert
Routing ,WAN ,Business Development ,Customer Relationship Management (CRM) ,Project Management
Expert
Routing ,WAN ,Business Development ,Customer Relationship Management (CRM) ,Project Management
Expert
Key Account Development, Negotiation, Team Leadership, Customer Service, Customer Support
Expert
Key Account Development, Negotiation, Team Leadership, Customer Service, Customer Support
Expert
VoIP, Solution Selling ,Network Design, Integration ,Wireless ,Unified Communications
Intermediate
VoIP, Solution Selling ,Network Design, Integration ,Wireless ,Unified Communications
Intermediate
QAQC, TQM, and Strategic and Risk management
Intermediate
QAQC, TQM, and Strategic and Risk management
Intermediate
Sales Process ,Information Technology ,Customer Satisfaction ,Customer Retention ,Account Management
Expert
Sales Process ,Information Technology ,Customer Satisfaction ,Customer Retention ,Account Management
Expert
Sales Operations ,Security ,Cloud Computing ,IP ,Network Security ,Virtualization ,Wireless Networks
Expert
Sales Operations ,Security ,Cloud Computing ,IP ,Network Security ,Virtualization ,Wireless Networks
Expert
Operation
Expert
Operation
Expert
Conflict Resolution
Expert
Conflict Resolution
Expert
Customer Service
Expert
Customer Service
Expert
Sales
Expert
Sales
Expert
Managerial Experience
Expert
Managerial Experience
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

Arabic
Native Speaker
English
Expert
French
Intermediate

Training and Certifications

Certifications
Business Value Practitioner Specialist
May 2016

Training
ISO 27001, ISO 20001, ISO 22301
Internal Auditor
Routing and Switching Solutions Specialist
Cisco Training
Data Center Networking Sales Specialist
Cisco Training
Cisco Advanced IP Communications Sales Specialist
Cisco Training
Apr 2014
Cisco Borderless Networks Sales Specialist
Cisco Training