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Christopher EL HAGE

Operations Manager

Site Technology LTD Co.

Location:
United Arab Emirates - Abu Dhabi
Education:
Master's degree, Electrical engineering option telecommunications Minor Management
Experience:
12 years, 8 months

Work Experience

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List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  12 Years, 8 Months   

March 2015 To Present

Operations Manager

at Site Technology LTD Co.
Location : United Arab Emirates - Abu Dhabi
-Prepare the Yearly reports for Sales Forecast and Order forecast and Invoicing forecast and GP forecast to be presented to the Chairman and the Board.
-Maintain a Clear vision for assuring the forecasts are met or Exceeded.
-Build and maintain a coherent team that fulfills the objectives of the business unit and the company.
-Establish a solid relationship with various vendors and suppliers in order to be able to cater for clients needs.
-Constantly monitor the KPI’s of the sales team and make sure that forecasted budgets are met.
-Make sure that the collection of the company ’s payments is done in a timely manner and as per budget.
-Maintain a High customer satisfaction by constantly sending CSAT surveys and making sure that the Client’s goals have been fulfilled.
-Determine annual unit and gross-profit plans by implementing marketing strategies;
analyzing trends and results.
-Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products.
-Implement national sales programs by developing field sales action plans.
-Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
-Maintain sales staff by recruiting, selecting, orienting, and training employees.
-Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
-Contribute to team effort by accomplishing related results as needed.
-Lead and Achieve Vendor audit (presentation and Documentation) to maintain vendor
Certifications and partnerships.
January 2014 To March 2015

Sales Team Leader

at Site Technology LTD Co.
Location : United Arab Emirates - Abu Dhabi
-Determine annual unit and gross-profit plans by implementing marketing strategies;
analyzing trends and results.
-Establish sales objectives by forecasting and developing annual sales quotas; projecting expected sales volume and profit for existing and new products.
-Implement national sales programs by developing field sales action plans.
-Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
-Establish and adjust selling prices by monitoring costs, competition, and supply and demand.
-Complete national sales operational requirements by scheduling and assigning employees; following up on work results.
-Maintain sales staff by recruiting, selecting, orienting, and training employees.
-Maintain national sales staff job results by counseling and disciplining employees;
planning, monitoring, and appraising job results.
-Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
-Contribute to team effort by accomplishing related results as needed.
-Maintain a healthy business relationship with principles
-Lead and Achieve Vendor audit (presentation and Documentation) to maintain vendor
October 2011 To January 2014

Sales Engineer

at Site Technology LTD Co.
Location : United Arab Emirates - Abu Dhabi
- Work closely with the client to manage the technical strategy of the sales cycle in order to achieve revenue goals within the assigned territory
- Effective delivery of company's value proposition via technical presentations, product demonstrations and written or verbal communications.
- Respond to prospect's technical needs and objections in a timely manner.
- Report to the sales manager and provide update on sales and markets.
- Plan and execute sales calls which effectively articulate the firm's offerings and create customer interest.
- Establish contact with clients, consultants and contractors.
- Get the company's products & systems specified with the consultants.
- Prepare proposals to the clients' standard.
- Coordinate with principals.
- Maintain detailed sales and marketing trends.
- Identify business opportunities and work with customers to understand requirements.
- Generate and present proposals to customers.
- Provide concise and timely status reporting as required by Sales Manager.
- Learn about vendor's new technology and products.
- Hunt for projects, work on tenders and follow-up on submitted proposals.
- Achieve the sales target.
- Additional tasks as assigned from time to time.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
February 2011

Master's degree, Electrical engineering option telecommunications Minor Management

at University of Balamand
Location : Lebanon - Tripoli
Grade: 82.73 out of 100
Master electrical engineering, with concentration in telecommunications with a minor in management.

Specialties & Skills

Routing ,WAN ,Business Development ,Customer Relationship Management (CRM) ,Project Management

Key Account Development, Negotiation, Team Leadership, Customer Service, Customer Support

VoIP, Solution Selling ,Network Design, Integration ,Wireless ,Unified Communications

QAQC, TQM, and Strategic and Risk management

Sales Process ,Information Technology ,Customer Satisfaction ,Customer Retention ,Account Management

Sales Operations ,Security ,Cloud Computing ,IP ,Network Security ,Virtualization ,Wireless Networks

Operation

Conflict Resolution

Customer Service

Managerial Experience

Social Profiles

Social Profiles

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Personal Website
URL removed due to policy violation. Please contact support for further information.

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

Arabic

Native Speaker

English

Expert

French

Intermediate

Training and Certifications

Cisco Advanced IP Communications Sales Specialist ( Training )

Cisco Training
April 2014

Cisco Borderless Networks Sales Specialist ( Training )

Cisco Training

Data Center Networking Sales Specialist ( Training )

Cisco Training

Routing and Switching Solutions Specialist ( Training )

Cisco Training

ISO 27001, ISO 20001, ISO 22301 ( Training )

Internal Auditor

Business Value Practitioner Specialist ( Certificate )

Issued in: May 2016

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