Customer Service Representative -( Remote)
Pexly
Total years of experience :10 years, 7 Months
Managed customer inquiries, issues, and booking or amendment of reservations for The Cauldron, a multi-location restaurant company serving UK and USA markets, and at IL MAKIAGE NEW YORK, a prestigious makeup brand. Delivered prompt and courteous responses to customer inquiries across diverse platforms including social media, email, and phone, ensuring satisfaction and strengthening brand loyalty through effective issue resolution.
Handled online remittances for multiple countries, prepared commercial remittances such as telegraphic transfers, and provided superior customer service including handling inquiries, complaints, and amendments. Ensured compliance with Anti-Money Laundering and Bank Secrecy Act regulations. Implemented cross-selling strategies and performed administrative tasks.
Processed over-the-counter transactions including deposits, withdrawals, telegraphic transfers, and payments efficiently and accurately. Addressed client queries, facilitated new account openings, and promoted bank products and services. Maintained and updated client documents to ensure completeness and accuracy.