Senior Lecturer in Logistics & Supply Chain Management
Muscat University
Total years of experience :11 years, 3 Months
Responsibilities:
Delivering the BSc Courses of:
- BSc Managing Engineering Projects
- BSc Study and Research Skills
- BSc Service Marketing
Delivering the MSc Courses of:
- MSc Sales and Operations Planning
- MSc Six Sigma
- MSc Retail Logistics
- MSc Performance Management
Leading the Executive Course Program and Consultancy operations of the University
Active member of the Learning & Teaching Committee
Contributing to the placement of the students during their final year to practice their experience in the industry
Key Achievements:
Promotions:
Earned the position of Associate Professor in Supply Chain Practice by Cranfield University to be eligible in delivering Master Courses of Cranfield School of Management at Muscat University
Agreements:
Enabling the University to sign MoU with one of the leading Logistics Group in various fields (e.g. Executive education, student placement, master programs, consultancy, etc.)
New Programs:
Setting up and leading Student Development Program (SDP) across the university, the program of which offers various courses for students to develop their hard and soft skills to distinguish themselves in the market after the graduation
Being fully responsible for setting up Slimstock Academy Middle East & Africa in the region
✓ Leading the Pre-Sales operations of the company with creating awareness for the demand to invest in
software solution for inventory optimisation
✓ Supporting the project team for implementation of software
Key Achievements:
Slimstock Academy
✓ Setting up Corporate partnership with Cranfield University to be its official partner in the region
Pre-Sales:
✓ Finalising the contract with one of the leading coffee manufacturers
Responsibilities:
Leading Food & HPC teams of 12 demand & supply executives, and guiding +200 Warehouse team
Managing the inventory value of + Dh 250 MM per month for Food & HPC Divisions
Negotiating and agreeing on Service Level Agreement (SLA) terms with suppliers (e.g. P&G, Clorox, Selpak, Pharmapal, Danone, Kellogg’s, Dr. Oetker, Bahlsen, Walkers, etc.) and clearing agents to ensure operational practices are driven at officially agreed policies in a cost-efficient manner
Leading monthly Demand Review Meetings (DRM) with key suppliers (e.g. P&G, Clorox, Bahlsen, Dr. Oetker, Pharmapal, Danone, and Kellogg’s)
Being responsible for the continuous development and training of all Demand & Supply personal in order to ensure full department succession is ensured at all levels
Preparing annual Procurement & Capital Expenditure Budget of the department
Managing supplier payables, credit notes, with confirming monthly payments to suppliers
Key Achievements:
Financial Savings:
SLAs: Signing SLA (Service Level Agreements) with two clearing agents, which led to save + Dh 100K per year from each agent with increasing payables period from 30 to 45 days (April-May.18)
Inventory reduction: Reducing + AED 42 MM excess stock of HPC division with increasing availability from 93.8% to 98.5% (April-Jul.18)
Responsibilities:
Leading a team of 5 demand & supply executives, and +100 Warehouse Food team
Optimising Replenishment operations of more than 22 Brands (Fresh, Dry and Frozen, > 2000 SKUs)
Optimising Forecasting and Demand Planning Process
Leading Sales and Operations Planning (S&OP) meetings with Brand team (5 Brand Managers)
Leading monthly Demand Review Meetings (DRM) with key - suppliers
Preparing yearly Procurement & Department Capital Expenditure Budget of the division
Managing supplier payables, credit notes, with confirming monthly payments to suppliers
Key Achievements:
Financial Savings:
Kellogg’s: AED 442K of short shelf life K-Snacks shipment, claimed and received (Sep.17)
NFPC: AED 1.1 MM of short expired Milk FC 1 LT, claimed and received from the supplier (May.17)
NFPC: AED 4.8 MM inventory reduction, with 94% availability and 98% weekly OTIF (Nov.16 - April.17)
Danone: + AED 25.00 MM inventory reduction (Oct.16 - April.17)
Analytical Skills:
Credit Note Claim Tracking Tool (Saving > AED 800K)
Demurrage & Storage Charge Claim Tracking Tool (Saving > AED 250K)
PO Process & Offloading Tracking Tool
Brand-Level Marketing Calendar
Risk of Expiry Management (REM) Toolkit
Demand & Supply Executive Scorecard
Supplier Scorecard
Brand Performance Analysis (BPA) Matrix
Mr. ForeC Forecasting Tool
Supply Planning & Order Management (SPOM) Process-Tool
A-B-C Analysis (80/20 Rule) Toolkit
Several Standard Operating Procedures (SOPs)
Supplier Relationship:
Improving partnership with Danone from Mid- to Strategic-Level
Developing a Joint Scorecard & Business Plan
Achieving YTD 93% FC Accuracy, with 95% Availability
Reducing DOS from 112 to 84 vs agreement of 90
Reducing expiries from AED 1-3 MM to AED 250 - 300K per quarter
Teambuilding:
Being the first manager who launched Annual Career Path & Personal Development Program for his team
Launching Annual Demand & Supply Summit for the selection of best executive/planner of the year
Developing Online & Internal Training Programs for continuous improvement of his team
Responsibilities:
Leading a team of 3 planners and 124 staff at stores
Preparing Annual Marketing Plan, including promotion, advertising and social media strategies
Analysing the market insights (e.g. SWOT, BCG, 4P) and managing the Competitor Analysis Process
Leading the S&OP meetings and generating annual sales forecasts vs budget
Reviewing and controlling weekly Supply Panning from 3 warehouses to 14 stores
Controlling OOS vs Risk of Expiries to ensure healthy inventory turnover
Leading Order Management Process, with deciding the frequency and time period of orders
Managing Pricing Strategy formulation based on profitability target set by CEO
Preparing Annual Budget Plans for each brand and submitting to CFO
Reviewing P&L Reports, with taking actions to reduce costs and increase sales
Measuring the KPIs of 14 stores for the bonus of 124 staff
Key Achievements:
Social Responsibility:
Developing a Glorious Books Project, which aimed at giving 15% discount to customers in return for donating books for high school students. The project published at 10 newspapers and led to donate over 500 books in 3 weeks
http://www.newcyprusmagazine.com/coffee-shop-aids-education-project/
Critical Decision Making:
Launching staff bonus system at the GJC and Domino’s stores, increased transaction value by 9%
Developing new website for GJC, allowed customers to vote baristas’ performance
Initiating In-Store-Marketing Project for GJC; increased usage of Loyalty Card by 10%
Switching the usage of plastic spoons to coffee stir sticks for GJC stores, resulted in saved TL 16, 7K per annum
Problem Solving:
Minimising the number of expired products at GJC stores with implementing 5S Lean system
Developing a “Training Program” to increase sales & customer satisfaction
Analytical Skills:
Domino’s Commissary - MRP
Domino's Pizza - MRP
Domino's Pizza - Pricing Tool
Domino’s - Bonus System
Domino’s - Marketing Calendar
GJC - Pricing Tool
GJC - Competitor Analysis Tool
GJC - Bonus system
GJC - Marketing Calendar
Supplier Relationship:
• Building partnership between GJC and Gouda Gilde Waffles (NL), increased gross sales by 2% per month
Responsibilities:
Leading a team of 4 senior engineers
Building cross-functional communication and effectively merging diverse ideas to the project
Conducting a rigorous methodology to collect, analyse and interpret data, obtained via survey
Applying both qualitative and quantitative data analysis techniques (e.g. N-Vivo and SPSS)
Developing internal-external strategic environment plans; tailoring the organisational behaviour based on customer culture
Developing two diverse marketing strategies, addressing two different customer segments
Designing an innovative auto-service process along with quality and risk management systems
Convincing the board to invest in the project, settled in the all branches of the company
Key Achievements:
Convincing the member of the board to invest in + $ 200K to the versatile service project for agile and lean vehicle service operations at 5 car service stores
Research (Supply Chain Management & Forecasting) (Scholarship*) “Improving Collaborative Forecasting Performance in the Food Supply Chain”
Operations Strategy in Industry ➢ Problem Solving with Statistics ➢ Industrial Engineering ➢ Manufacturing Process Technology ➢ Financial Analysis & Control Systems ➢ Logistics & Operations Management ➢ Project Planning, Management & Control ➢ Organizations, People & Performance ➢ Quality, Reliability & Maintenance ➢ Machining Technology ➢ Dissertation