Can Karauc

 Recruited to revitalize the service department that had been in an annual lose situation for several years

 Reduced loses at the first year by optimizing the size of operations including staff rationalization, collecting account receivables including warranty reconciliation; signing new contracts with suppliers and fleets

 Introduced dealer annual operational plans starting from the second year, designed balanced-scorecards with KPI’s, set smart targets and increased performance to produce revenues in order to meet/exceed targets

 Created a comprehensive employee satisfaction program and introduced benefit/incentive packages

 Performed managerial accounting, annual budgeting; performed weekly forecasting and reporting

 Managed advertising and marketing campaigns; knowledgeable in the local media venues with expertise in digital marketing; demonstrated experience in e-commerce initiatives

 Improved and re-designed the company website remarkably by introducing a new navigation supported with many proactive tools; heavily performed digital marketing in order to create more leads for the operations

 2 mechanical workshops and a fully equipped body shop for all makes, producing 50+ job cards a day, 6 service advisors, 2 customer relations officers, 22 productive staff, parts warehouse; reported to CEO/Board

 Directorate level of responsibility for After Sales Operations in Qatar; reporting to General Manager

 Fixed operations of service, parts and body shop for Mercedes-Benz Passenger Cars (including Maybach, SLR, AMG) and Light & Heavy Commercial Vehicles i.e. Buses, Trucks, Vans and all types of Body Builder equipped MB Commercial Vehicles; also Body Shop for Volkswagen and Audi cars in corporation with Q-Auto - Distributor for VW & Audi in Qatar

 Total of 64, 000m2 retail facilities in Doha industrial area containing two fully equipped main workshops; one for passenger cars and one for commercial vehicles, body & paint shop for all makes, main parts warehouse & distribution centre and additionally two Company owned quick service centres in the City; coaching more than 250 employees in the division

 Annual Budget of Qr. 185Mio (US$50.7Mio) Net Sales with Qr. 51.8Mio (US$14.2Mio) Operational Profit

 Comprehensive in-depth experience across all relevant operational functions i.e. sales, marketing, communications, distribution, after sales, service and parts within a fully-fledged company and respective retailers/suppliers

 Continuous pursuit of sustainable & profitable growth for the Company and always focused on the bottom-line as well as Customer Satisfaction and Brand/Company Image/Prestige

 Strong in pragmatic problem solving, dealing with ambiguity and implementing innovative solutions successfully in quickly changing market conditions; successfully reached business goals, despite challenging business environments

 Joined NBK (Nasser Bin Khaled) Holding as an After Sales Manager for Qatar Automobiles Company (Distributor of Mitsubishi & Fuso in Qatar) and appointed/promoted to this role in the same group on 1st March 2013

 Provide operational functional excellence leadership to the Company owned distributor in Turkey and to its dependent, independent and the affiliated Dealer/OEM Channels

 Develop/Implement/Measure/Improve Distributor and Dealers/Affiliated OEMs` Performance KPI`s (DAOP: Dealer Annual Operation Plan, Excel, Scorecards, DSCSM: Dealer Service Customer Satisfaction Measurement) as measured against entity and RDO: Regional Distribution Organization targets.

 Establish/Develop service workshop processes and run day-to-day operations by providing retail service to the Customers to improve Workshop Productivity, Labour Efficiency and Billing Efficiency

 Develop and maintain business relations using corporate values with other business units of Cummins Inc., key accounts, OEMs/Dealers, Bus, Truck and Heavy Equipment Manufacturers and supplier contacts at all levels

 Managing 4 functional departments - After Sales Services, Logistics & Distribution, Spare Parts and Channel Management for dependent and independent Dealers/Branches, reporting to the General Manager and generating revenue of US$25Mio from the retail Service Operations and Parts Sales

www.cummins.com

 Director for Temsa Global Bus & Coach After Sales Services Department (Spare Parts, Service Operations, Dealer Development, Warranty, Training, PDI and Central Workshop, Field Service and CRM); nationally over 90 dealers and globally 40 national distributors/dealers in the greater EMEA

 Coaching a management and engineering team of 65 in total - 7 District After Sales Managers, 4 Chief of Engineers, 4 Regional Parts Managers/Reps, 5 Service Engineers, 23 Technicians and 22 Sub-Contracted Productive Staff for the Service and Parts Publications; reporting to General Manager of R&D and Technology

Temsa Global, one of Turkey’s leading automotive companies, manufactures and exports its products in the coach and midi-coach segments under its Temsa brand. At the same time, the company represents Mitsubishi and Komatsu as their distributor in Turkey. Temsa Global is a Sabanci Holding Company. Sabanci Holding is the second biggest finance group in Turkey.

 Branch Service Management for Mercedes-Benz (DaimlerChrysler) Commercial Vehicles West Melbourne Service Workshop, one of eight factory-owned retail outlets across Australia

 Average of monthly 750 Repair Orders (Heavy Commercial Vehicles), coaching engineering, administration, customer services, service advising, warranty and technical team of 34, generation of fixed operations, total of 21 productive work bays, fully equipped Bosch diesel injection pumproom, engine and automatic transmission overhaul; reporting to General Manager for Retail Operations

 Bus & Coach Sales and Pre Delivery Build Up Operations, Parts Inventory Management for Workshop and Pumproom, Light Commercial Vehicle Sales and Pre Delivery Build Up Operations, Human Resources, Union Relations, Staffing Issues and Enterprise Agreements, PR & Advertising & Service Marketing & Parts Pricing, Finance Management and Accounting with SAP, Property Management, coordinated with Corporate Services, Sole responsibility and direct liability for Occupational Health and Safety, Legal Representation where necessary for Customer and Staff Matters

Mercedes-Benz, Melbourne - Australia.
Subsidiary of & 100% Owned by Daimler AG, Victoria, Australia.
Mercedes Benz, Freightliner, Sterling, Mitsubishi Fuso Trucks and Buses

www.mercedes-benz.com.au

 Service Management for Hyundai Motor Company Australia P/L to its Dealer Network in the States of Victoria and Tasmania in the areas of Retail Service Operations, Customer Relations, Service Management, Dealer Service Development, Product Quality Information, Technical Support, Training and Warranty Administration

 Carry out regular administrative auditing, quarterly dealer service & warranty audits, provide standard operating procedures and training courses to dealer network personnel on new product releases, monitor and support to New Vehicle Pre Delivery Inspection and Stock Operations

 Customer Relations both face to face and through handling of correspondence, direct phone calls to regional office, support frontline of the designated dealerships to handle daily customer matters, creation of WIN-WIN with strong conflict management skills

Hyundai, Melbourne - Australia
Subsidiary of & 100% Owned by Hyundai Motor Company, Melbourne, Australia
Southern Regional Office Service Operations and Customer Services

www.hyundai.com.au

 Service Management for 35 Nissan Authorised Dealership Service Departments located throughout Turkey; all dealers are plazas with full new vehicle sales, service, parts and used car sales operations

 National service operations i.e. total quality management, service training and publication, warranty administration, customer services, new vehicle storage, pre-delivery inspection, new vehicle detailing and installations, retail services at central workshop integrated with body shop, coaching an engineering, technician and service advising team of 52 (including productive staff)

 Service Training and Publication, 750 eligible personnel with three trainers, introduction of Nissan Service Technician Program (N-STEP) and Nissan Service Advisor Program (N-SAP) to the local market

 Technician Qualification System, Technician Screening, Training Courses, Technician Assessment and Evaluation Procedure, Certification and Ranking, Organizing Technical Skill Contest

 Retail Operations thru Central Workshop with fully equipped Body Shop

Nissan, Istanbul - Turkey
Subsidiary of & 100% Owned by Sumitomo Corporation, Japan

www.nissan.com.tr