Caren Delos Reyes

- Reports directly to Product Sales Manager.
 Actively identifies potential projects through direct contacts with clients, consultants and contractors, as well as from different sources of information such as market data, professional bulletins and magazines. Networks/establishes relationships with appropriate contacts that would help market research, information gathering, offering/bidding and follow ups.
 Prepares bid offers and secures positive closure by studying books of specifications and selects the appropriate product(s). Prepares offers in coordination with Product Sales Manager, and revises offers as necessary. Consistent follow ups with appropriate contacts to the project to its finalization stage to ensure positive closure and approval.
 Drafts/Initiates relative purchase orders. Supervises invoicing, delivery to sites, testing and commissioning. Follows up with multiple international customer accounts and ensures that payment schedule is well executed and/or credit terms are well respected.
 Assists in the sales of Residential & Commercial Water products by providing the interface with external customers, sales and operations. To provide 'added value' through superior customer service by providing technical information and expertise, while assisting the team effort in developing strong customer- supplier partnerships and supportive relationships with the field sales team.
 Maintains competitor information for major market segments. Attends trade shows and visits customers to assist and support field sales organization. Answers potential client questions regarding multiple products and how they would best fit with their many project needs.
 Recommends new products and services that complement existing product lines and ensures comprehensive responses to specific needs of various market segments to insert maximum project sales.
 Supports consultant during the design stage in selection, substitution and/or modification of the packaged pumping system application.
 Supervises and ensures ancillary support staffs are trained in all aspect of their position, to include below description of duties as well as providing after sales training.

Application Engineer & Sales Support (Residential & Commercial Water and other related HVAC equipment)

 Adept in technically working on different selection programs HVAC.
 Follow-ups to clients in their queries and selecting the most appropriate technical configuration, analyzes local clients' needs and identifies the right products for them. Provides necessary support on tender stages and various on-going projects.
 Prepares technical submittal for consultant evaluation and approval for Job-in-Hand projects in Qatar from submitted specifications per LOI.
 Knowledgeable in doing estimation, invoicing and costing of the selected products. Prepares documents necessary for the ordering process, and coordinates to the factory for its delivery.

Strict monitoring and implementation of Good Manufacturing Practice and HACCP Program.
 Monitors and evaluates product movement and personnel performance for efficient flow of operation - applying of SPC data.
 Reports incident/deviation with complete root traceability and recommendations to the QA/R&D Manager.
 Conducts customer visits and meet clients to attend and resolve issues regarding quality and verify if there are complaints.
 Tasks for optimization of the production line through series of trial runs and evaluations.

- Supervises personnel during production. Safety first and proper monitoring of their productivity and efficiency.
 Responsible for ensuring Quality Control of both in-process and finished products. Ensures batching of paints are as per the day's schedule.
 Maintains and implements 5S program.
 Established process procedure useful for operation.