Carine Hanna

Responsible of managing the relationship between our sellers and clients by ensuring a continuous customer service for the services we provide: Lubricants, Bunkers, Marine Parts and Spare Parts Management. And full management of vessel's

February 2014- Present date Elbeco Group s.a.l

Responsible of managing the relationship between our sellers and clients by ensuring a
continuous customer service for the services we provide: Lubricants, Bunkers, Marine
Parts and Spare Parts Management

Job Responsibilities include:
• Round the clock support for all inquiries and requirements
• Flexible tailor made solutions to ensure client satisfaction
• Before and After sales support
• Full coverage of all grades of bunker dealing with only the best suppliers
• Technical support backed up by Jotun's technical service
team of 600 coating advisors
• Tracing cylinder liners; Exhaust & Inlet Valves; Bearings; Fuel
systems; Stern tube seals etc
• Full Management of 4 clients' vessels

May 2013- January 2014 Norland Shipping ltd.

Responsible for the safe, efficient and environmentally conscious operation of the vessel assigned, to ensure vessel comply with all relevant rules & regulations with special emphasis on the ISM code, the ISO 9001:2000 and ISO 14001:2004
standard as well as flag state, port state and the industry's special requirements and regulations, and render support to ships as appropriate.

Job Responsibilities include:
• Full Management of the vessel "MV Norland" transporting livestock cattle: Scheduling, loading, unloading
• Crew Management: Monitoring the crew certification and requisitions.
• Monitoring and controlling the suppliers: Continuous Reporting, Follow
ups
• Follow up on technical matters, planned maintenance and relevant
services related to the vessel, including surveys.
• Communicate with manning function regarding vessel crewing.
• Communicate with vessel class societies and other relevant authorities.
• Involved in purchasing of spares and stores for the vessel
• Follow up on vessel quality assurance system and audits

Oct 2012- April 2013 Operations Manager/Designated Person Ashore
J & N Electromechanical Marine

Job Responsibilities include:
• Clients profile management, contact, orders submission, and on-board visits.
• Applying and conducting risk assessment and preparing reports.
• Direct access to the highest level of management for nominating matters which
require their attention.
• Assessing all the maintenance forms received from the vessels.
• Applying revisions of the manual and checklists to match with new requirements.
• Monitoring Safety and Pollution Prevention aspects of each vessel in the fleet.
• Taking into consideration all mandatory and relevant rules and regulations.
• Ensuring that adequate resources and shore-based support are applied.

Nov 2011- Oct 2012 Teller/Customer Service Officer
Al-Mawarid Bank S.A.L. - Jounieh Branch

Processing all Payments, account and wire transfers, Cheque deposits and withdrawals,
issuing bank drafts, and handling any of the clients' inquiries in person, by email, phone, or written instruction.

Job Responsibilities include: • Offering good customer service, cultivating good public relations, and ensuring
full customer satisfaction.
• Cash deposits, withdrawals, cheque cashing and deposit, credit card payments,
internal account transfers, outward and inward transfers.
• Processing client's requests received in person, by email, phone, or written
instruction.
• Answering customers' banking related inquires.
• Selling the bank's products and meet the monthly targets set by the manager.
• ATM cash increase and closing.
• Receiving all government related payments including car fees, VAT, public sector, and real estate taxes.

July 08-Sept.08 La filiale Bureau Veritas-Liban

Marine department/Certification department/Audit department

Feb. 25, 26th 2008: ISM Code Internal Auditor
Feb. 27 2008: Role of Port State Control (Preventing Detentions)
Nov. 16, 20th 2009: ISO 9001:2008 Series Auditor/ Lead Auditor Training Course

Jan08 -Feb. 08 Flash Line marine

Internship
Trainings Attended