Tele Sales Agent cum Admin
4C Mortgage Consultancy
Total years of experience :11 years, 7 Months
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Enter and update customer information in the database
Handle grievances to preserve the company’s reputation
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Manage phone calls and correspondence (e-mail, letters, packages etc.)
Create and update records and databases with personnel, financial and other data
Track stocks of office supplies and place orders when necessary
Issues invoices
Manages office databases
• Receive and screen phone calls and redirect them when appropriate
• Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders
• Maintain electronic and paper records ensuring information is organized and easily accessible
• Conduct research and prepare presentations or reports as assigned
• Coordinate the repair and maintenance of office equipment
• Maintain security by following procedures and controlling access (monitor logbook, issue visitor badges)
• Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
Responsibilities:
• Make reservations for Guests over the phone
• Modify guests Reservations over the phone
• Look for a Hotel/room tailor fit to the Guests’ needs
• Answer guests’ inquiries
Responsibilities
● Train new employees and conduct company and product orientation.
● Design and conduct training and development programs to improve Individual
● Analyze and assess training needs through surveys. Interviews, with employees, focus groups, or consultation with managers, instructors, or customer representatives.
● Conduct Coaching Sessions with agents
● Evaluate Agents Scorecards (Metrics)
● Calibrate with Clients
Site Director Secretary
Responsibilities:
• Attend Calibrations, Client Meetings and Operations Staff Meetings
• Create Presentations (PPT)
• Keep track of the Site’s Database
• Scheduling and attending meetings, creating agendas and taking minutes
• keeping diaries and arranging appointments
• organizing travel for staff
• devising and maintaining office systems
• booking rooms and conference facilities
• using content management systems to maintain and update websites and internal databases
• managing and maintaining budgets, as well as invoicing;
• liaising with staff in other departments and with external contacts
• ordering and maintaining stationery and equipment;
• sorting and distributing incoming post and organizing and sending outgoing post
• recruiting, training and supervising junior staff and delegating work as required;
• arranging in-house and external events