Lounge Receptionist
KUWAIT AVIATION SERVICES CO
Total years of experience :6 years, 11 Months
Dasman Lounge & Dasman Premier Lounge
•Almubarakiya Lounge and Kuwait Airways T4
•-Responsible for the check-in and check-out of the first class, business class passengers and frequent flyer travelers.
•-Advice the passengers of the facilities offered at the lounge.
•-Monitor the flight of the passengers and performing boarding announcement and final calls.
•-Communicate with the airline staff regarding flight information of the guest.
•-Answer the inquires of the guest ( gate location, directions, flight details, etc.)
•-Perform administrative duties at the reception.
•-Inspect the maintenance and cleanliness on all areas of the lounge
•-Encode all the transactions received through KASCO portal.
•-Responsible for weekly and monthly sales reports.
Mentoring staff to maintain company standards in providing excellent good service.
•-Optimizing profits by controlling cost.
•-Hiring, training and developing new employees.
•-Resolving costumer issues to their overall satisfaction.
•-Providing leadership and direction to all employees.
•-Ensuring product quality and availability.
•-Maintaining stores to standard, including stocking and cleaning.
•-Supporting store manager as needed.
ACademic background
MAJOR IN
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