Customer Service Agent
GEMS Education
مجموع سنوات الخبرة :20 years, 9 أشهر
Deals with all enquiries knowledgeably, efficiently and courteously by phone or in person as first point of contact to the sales centre and school's reception;
Responsible for providing information to prospective parents/customers about the schools (curriculum, admission procedure, tours, administration structure, etc.);
Assisting the enrolments team by communicating and reporting enquiries.
Attends to all guests, visitors, clients, students and parents enquiries or requests;
Handles all telephone calls, take messages, deliver urgent messages, and direct calls to respective department;
Responds to inquiries and requests of clients, customers or parents thru email;
Organizes, maintains and updates records and documents;
Admin support for other staff/departments as required such as research for events and tours;
Booking of events and tours;
General administrative duties to include photocopying, faxing, mailing, scanning and filing;
Performs other administrative and office support activities for department supervisors and heads.
Helps maintain calendar of schedules and appointments of the HR Manager;
Maintain and update employees’ records and filing system in order;
Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies;
Maintains employee confidence and protects operations by keeping human resource information confidential;
Maintains quality service by following organization standards.
Follow-up and makes necessary administrative arrangements for travel / department’s activities / meetings / events;
Ordering and maintaining stationery and equipment;
Handles department’s documents in a confidential and systematic.
Directly reporting to the Directress;
Schedules appointments and maintains a calendar;
Arranges travel schedules and make reservations;
Booking rooms and conferences facilities;
Attends a variety of meetings as required;
Receives and greets guests and visitors;
Drafting and typing of correspondence, business letter, make follow up and correspond to it as appropriate;
Drafting of correspondence, memorandums and other letters;
Answers telephones and takes and forwards messages as needed, providing information and assistant;
Liaising with staff in other departments and with external contacts;
Sorting and distributing incoming post and organizing and sending outgoing post;
Organizing and storing paperwork, documents and computer-based information;
Prepares, distributes correspondence, memoranda, announcements and other routinary letters to different departments or person concern.
Prepares/encodes students' academic documents/credentials;
Assists clients' requests, complaints and other needs or inquiries;
Records all incoming and outgoing important documents;
Procures copies of bulletins, circulars and memoranda coming from Commission on Higher Education for school use;
Files graduate students Transcript of Records for Comission on Higher Education issuance of Special Order Numbers;
Does other related functions that may be assigned by the pertinent authorities of the school.
Updating, receiving, distribution and segregation of all incoming and outgoing correspondence to/from the consultants and third parties;
Distributes quality systems documents internally and to other subcontractors and keep evidence of controlled distribution;
Greets and attends to all guests, visitors and clients;
Types, prepares, files records/reports;
Answers and receives telephone inquiries for executive and administrative departments;
Performs photocopying and other production services;
Prepares vouchers, order forms and checks.
Inputs/enters and updates data onto the computer terminal;
Uses computer data processing systems and/or spreadsheet applications;
Retrieves and reviews data to ensure accuracy;
Scans documents as needed;
Performs other related work or duties assigned.