كارلو Cecilio

Managed the full sales cycle, including lead generation, business development,
and account management.
Built and maintained strong client relationships while promoting logistics,
freight forwarding, transportation, warehousing, and supply chain solutions.
Prepared quotations, negotiated contracts, and coordinated with operations to
ensure timely and efficient service delivery.
Entered and processed customer invoices accurately in the company portal,
ensuring complete and error-free documentation and timely billing.
Utilized CRM systems to manage sales pipelines, maintain accurate customer
records, monitor sales performance, and achieve revenue targets through
exceptional customer service.

Client Communication: Maintained professional contact with property
owners and tenants regarding updates, concerns, and inquiries
Payment & Billing: Managed payment collections via Noqodi and bank
transfers. Processed cheques, advance payments, and installments with
accurate records
Operations Support: Coordinated NOC approvals for move-ins/outs and
transfers. Liaised with cleaning, security, legal, and Mollak system for
maintenance and compliance
Training & Owner Support: Trained new applicants and assisted owners with
auctions, handovers, and issue resolution

Managing and monitoring the sales team

s performance and setting sales
targets
Developing and implementing effective sales strategies to increase revenue
Conducting market research to identify potential new clients and business
opportunities
Building and maintaining relationships with clients and travel partners
Training and coaching sales team members to improve their skills and
performance
Analyzing sales data and providing regular reports to management
Participating in sales meetings and providing input on market trends and
competitor activities
Identifying and resolving customer complaints and issues in a timely manner
Ensuring compliance with company policies and procedures
Collaborating with other departments to improve overall customer satisfaction and experience