Sales & Service Representative
PNC
مجموع سنوات الخبرة :12 years, 11 أشهر
● Improved customers financial well-being through banking recommendations
● Proactively identified referral opportunities and closed sales
● Positioned PNC solutions to drive new revenue and customer loyalty
● Educated customers on financial transactions, technology, tools and resources
● Created customer loyalty and grew customer base by delivering a unique customer experience
● Advised and educated clients on PNC banking technology and tools
● Effectively assessed and managed risks associated with accounts and transactions
● Drove sales through teller transactions, appointment setting, and lobby engagement
● Coordinated daily maintenance for 1800+ units
● Addressed the day-to-day questions and concerns of residents
● Estimated damages and ensured facilities are up to code
● Created and analyzed billing reports
● Implemented strategies to diminish operational costs and improve job performance
● Maintained informed about university policy
● Liaised with subcontractors, colleagues, and staff
● Mentored and managed employees
● Awarded Gold Status for exceeding sales goals by 66%
● Promoted and upsold banking products and services
● Generated new business through strategic relationship management
● Managed a bank register containing large sums of cash
● Led large group information sessions for students, parents, and faculty
● Advised and assisted students with the application process
● Managed inbound inquiries
● Called and encouraged students to apply
● Planned large scale events
● Represented NDNU at off campus events
● Collected and updated recruiting data
● Developed content for informational literature