Private Banking – Operations
National Bank of Kuwait
Total years of experience :12 years, 11 Months
Assist Managers in day-to-day coordination & management of business operational activities.
Monitor, control & manage business operations to meet customer expectations and company goals.
Evaluate current operational performance and provide strategic plan for improvements.
Maintain clear & accurate operations documents procedures for reference purposes.
Ensure compliance with company & follow standard operating procedures for efficient business operations.
Coordinating systems testing, collating and analyzing systems information.
Supervising a team of clerks & pinpointing ways of improving and developing systems.
Ratifying data flows and ensuring accuracy (operations control).
Ensuring that transactions are cleared and settled correctly.
Nominated by the Executive Management as:
"Employee of the 4th Quarter 2014 "
Effectively manage customer’s need & concerns.
Sell bank products & meet team sales target.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid & complete information by using the right method..
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Administrative functions; responsible for the execution and planning of the budget in the department.
Ensures people working in the customer support department must be customer-oriented.
Policy Implementation; keep a close eye on the adherence to these policies, objectives and goals.
Internship
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