Insurance Coordinator - Employee Benefits, Medical and General Insurance
JOIE de VIVRE International Insurance Brokerage LLC
Total years of experience :24 years, 4 Months
Insurance Coordinator - Employee Benefits, Medical and General Insurance
JOIE de VIVRE International Insurance Brokerage LLC, Abu Dhabi, UAE
June 29, 2012 - present
• Medical/Employee Benefits
- Provides services to all client /companies with respect to their insurance needs in the preparation and organization of information for all insurance projects/proposals and work related there to.
- Dealing directly with top health insurance (Daman Insurance, AXA Insurance, ADNIC etc.)
- Prepare renewal Proposals for Individuals and Corporate Company clients
- Handles inquiries, complaints and other insurance needs of client ie, , medical insurance requirements, direct billing process and medical reimbursement
- Maintains of good level of contact with customers
- Perform other functions that may be assigned by the Management
• Handling general claims directly to client and Insurance companies
- Direct dealing with client in regard of their claim/loss and assisting the client from reporting of loss up to the final settlement.
- Negotiate the amount of loss to the insurer and settled the loss amount agreed with policy the holder
- Prepares necessary written communications to relay to clients the action done regarding their concerns/problems in claim
Life and Non Life Insurance Claims- Sr. Claims Assistant
Gotuaco Del Rosario Insurance Brokers, Inc. (Manila, Philippines)
2006- April 2012
Insurance Claims
• Dealt directly with policy holders following employee benefits, accidents and/or property damages.
• Experienced to manage professional to manage personal and commercial liability.
• Consultancy services for clients of the company
• Managed in depth investigations and contacted both parties that were directly involved in the accident.
Responsibilities includes: (Motor Car Claims)
• Received daily phone calls inquiry/concern of claimant.
• Investigated claims for loss and calculated how much the insurance company has to pay to the insured party.
• Handled all paperwork from preliminary conversations with policy holders and third parties.
• Handled dealings with adjuster/ legal representatives, car dealers and repair shop.
• Negotiate the amount of loss to the insurer and settled the loss amount agreed with policy the holder
Customer Relations Officer
FutureLogic Corporation (Manila, Philippines)
2001-2006
Responsibilities includes: • Answered inquiry/ issues, followed carefully step by step instructions in order to resolve issues and provided support of other company's areas.
• Improved of customer perceptions of Company, specifically, to impress on them that professionals who can and do provide quick response to their needs staff company by serving as Communication & Action between client and company.
• Attend regular meeting with clients and prepares minutes of the meeting for the information and reference of the management.
• Prepares necessary written communications to relay to clients the action done regarding their concerns/problems.
• Makes proposal, in close coordination with Immediate Superior, regarding the level of customer satisfaction and projects to improve customer relations.
Motor Cars Claims Assistant
Zuellig Insurance Brokers, Inc. (Manila, Philippines)
1990- 2001
Responsibilities includes: • Explain what to do in case of an accident and necessary documents required in claim processing either own damage, bodily injury and death claim.
• Application of correct prices of parts and labor charges on the damages. Determining the assured share (deductible and depreciation of parts)
• Offer/negotiate it to the repair shop for issuance of Letter of Authority for the repair of their vehicle.
• Creating sufficient correspondence in reply to the insurer inquiry and enclosing evidences (documents) contrary to their decisions regarding the possible grounds for denial of claims.
• Prepares various claims reports of Corporate Accounts
Philippine Women's University (Manila, Philippines) BSBA Major in Management, 1990