Customer Service/ Sales Co-ordinator
Skycom Express LLC
Total years of experience :1 years, 7 Months
• Attend to and follow-up on customers’ enquiries and requests.
• Respond to Request for Quotation (RFQ) and initiate coordination with Inventory Warehouse, Airfreight and Sea freight Departments.
• Monitor delivery schedules and coordinate with Inventory Warehouse, Express Courier, Land Freight, Airfreight and Sea freight Departments to ensure on-time delivery.
• Ensure timely and accurate invoicing.
• Respond to claims and ensure timely execution.
• Carry out service failure investigation/complaint and ensure corrective and preventive actions are in place.
• Gather regular quantitative and qualitative feedback for continuous improvement.
• Build customer relationships and manage customers’ expectations through regular visits and correspondence exchange.
• Involve in ad-hoc duties and projects as and when required to broaden scope and exposure.
• Fulfill any other tasks as and when assigned by the superior.
As a sales associate I was responsible for all functions of the retail store to include sales, customer service, inventory and technical troubleshooting.