CAROL OCHIENG

Researched, prospected, obtained leads and developed new business opportunities in order to reach sales targets
o Sourced potential investors and established/maintained a good work relationship with them
o Validated and verified all documentation submitted by the customers, prior to processing a sale to ensure compliance with the policy at all times Maximized sales through various and innovative sales channels with the aim to improve company revenue
o Prospected and met clients outside the sales office by scheduling meetings in a way that do not affect sales center operations
o Represented the company during exhibitions and shows where Azizi is participating or invited.
o Understood and attended to clients’ needs, providing them with comprehensive information on the best real estate purchase and prices to meet their expectations;
o advised on forthcoming product developments and discuss special promotions according to client requirements to ensure and enhance client satisfaction and loyalty Advised and discussed various opportunities of property services to direct clients and brokers
o Attended to all sales inquiries professionally and maintained a high standard of service.
o Developed and maintained relationships with existing and potential clients to ensure loyalty, through e.g. meetings, telephone calls, emails, visits, events etc. to improve client awareness and interest in future products.
o Visited assigned locations to identify and target potential clients for each type of company products with the aim to increase the client data base and sales.
o Assembled detailed property portfolio and present it to clients.
o Collected full details of properties and arranged viewings with potential clients.
o Attended property events such as exhibitions and property launchings.
o Presented a demo of company product ranges to clients when required.
o Recorded data regularly and prepared periodic company reports in a timely manner.
o Registered as many real estate brokers and individual agents as possible to generate leads through them
o Collected information and data on projects in the market, the sales philosophy and approach of competitors. to enable the business development team to leverage on market intelligence.

o Prepared Sales & Purchase agrrement, reservation form and any relevant document for customers
o Kept in touch with external Agent via emails, phone calls and office Visit to general new sales
o Conducted presentations for our projects to real estate broker both individual and as company to enable them work with me.
o Conducted property hand over for units which are already sold and documentation completed
o Identified, qualified, further developed, and closed sales with new and existing customers.
o Completed all administrative functions related to the property management: lease, transfers, shift or termination).
o Ensured that all correspondence in the form of standard letters & forms, circulars, email and etc. between the company and the tenant are logged and filed in their respective files such as renewal or termination requests.
o Developed, maintained, and advanced relationships with current and potential customers to cultivate new selling opportunities.
o Handled customer complaints, recommendations, problems and requirements in order to ensure customer satisfaction and long term good relations with the company
o Documented and communicated the voice of the customer to internal stakeholders
o Managed full sales cycle from lead to close in coordination with Higher Management
o Handled individual customer walk-in inquiries of properties to Sale /lease
o Arranged property viewings and Closing deals and recording the details in the CRM
o Contacted leads regularly and converting it to leases
o Developed and managed the prospect database
o Maintained contact with customers and delivered a high standard customer service
o Worked with the Sales Manager in identifying new opportunities.
o Achieved individual and revenue targets.
o Updated and maintained accurate ‘Sales Force’ records

Identified, qualified, further developed, and closed sales with new and existing customers.
Developed, maintained, and advanced relationships with current and potential customers to cultivate new selling opportunities.
Handled customer complaints, recommendations, problems and requirements in order to ensure customer satisfaction and long term good relations with the company
Documented and communicated the voice of the customer to internal stakeholders
Managed full sales cycle from lead to close in coordination with Higher Management
Lead and executed campaigns for assigned accounts in compliance with defined business acquisition processes.
Leveraged resources and knowledge of company products, services, processes and operations to support customer commitments, gain competitive advantage, and foster business growth
Lead the creation of proposals and negotiated contracts for management approval
Developed and communicated the status of strategic opportunity plans to the applicable leaders.
Participated in relevant trade shows, exhibitions, conferences and other events to keep abreast of industry
Delivered presentations to prospective customers within territory, or as required.
Lead reviews of program opportunities, assisted the business in making the right investment and business decisions.
Scheduled events, callbacks and follow-ups and continue communications as organized and managed within the CRM system
Monitored market trends and competitor activities to identify threats and opportunities, recommended and implemented counter activities in order to improve the market share of the company in a highly competitive environment.
Managed the overall quality of deliverables through coordination with Operations section.
Maintained and developed relationships with existing customers in person, via telephone calls and emails to be the initial point of contact for all client requirements and guarantee customer satisfaction.

Developed business opportunities by sourcing product availability and pricing from Asia, Japan, Thailand and Europe (products include auto parts, Cars, Trucks, electronics, air condition controllers)
Maintained liaison with all companies involved in each deal; follow-up and resolved any concerns/problems
Developed new sales opportunity and Managed existing Sales pipeline for business in the Japan and Europe
Implemented sales strategies through personal meetings, joint sales calls, telesales calling and Mass mailing
Coordinated sales activities with the appropriate overseas sales team to maximize information exchanges, best practice sharing, sourcing of additional leads and leveraging of cross trade business opportunities
Ad hocked action with nominated accounts as needed - e.g. addressing support levels for individual voyages.
Referred requirements for non-tariff prices to the sales support team, and followed up with customers on quotes provided.
Carried out all necessary duties to ensure target results set by the Commercial Manager and External Sales Team Leader are met by sourcing new leads and ensuring fulfillment of customers' requirements to guarantee customer satisfaction.
Obtained general market intelligence on markets, commodities, trade/economic activity, competitors’ activities
Spotted Sales Opportunities. Identified and qualified opportunities to establish a pipeline to meet targets
Maintained Market & Portfolio Knowledge by providing high level of product, services, solution, market and competitive know-how
Identified motivated and communicated with teams members to effectively support qualified opportunities
Advised and trained Sales Assistants and Sales Representatives as agreed with Manager
Performed other duties as assigned.

reported sales progress to management
cultivated and quantified business potential and monitored performance against gains and losses
supported other members of the Sales Team whenever required
Provided support to the sales and marketing team through a variety of additional activities.
Ensured the company marketing materials are sent to and received by prospective clients
Attended all team meetings and training sessions as part of company policies and procedures compliance
Promoted full range of the company specialized products to the customers.
Reported day to day activities by preparing and presenting daily report to the management to keep them updated about progress made.
Made B2B outbound telesales calls
Conducted market research and gathered market data in order to develop sales plans for allocated regions
Visited potential customers and presented brand/product samples and catalogues while delivering the highest levels of customer service
Identified customer needs and advised customers on suitable product specifications / key features
Built and maintained relationships with new and existing customers
Prepared accurate price quotations for customers in allocated region, Negotiated sales terms including price and delivery in line with corporate guidelines
Prepared and collated information and documentation required to close a sale such as Performa invoices, delivery terms and customer profile.
Handled customer requests for credit facilities and submitted relevant credit forms and supporting documents to the manager.
Followed up on payments with customers to ensure timely collection and report regularly on payment status to the manager.
Recorded and reported all sales enquire leads and competitor analysis
Provided feedback to the manager on new enquiries that are received during sales activities.