كارولين فرانك

Operations and Customer Service Director - Events في MEED

• الإمارات العربية المتحدة - دبي
• أشغل هذه الوظيفة منذ مارس 2014

 Management of 3 Event Operations Managers, covering over 30 conferences a year all over MENA, and 2 Customer Service Representatives
 Direct report to MEED’s Event Director
 Recruitment of “A” grade events managers to develop the skill pool
 Line management, coaching and development of all staff in own departments including:
o Managing of induction and initial training
o Conducting ongoing job specific and general professional staff training
o Management of all HR & performance related items, i.e. performance appraisals
o Succession planning and developing future managers for the business
 Motivation of the team, driving innovation and maximum performance
 Maintenance of high performance and productive work environment
 Focus on the delivery of maximum event excellence at minimum cost
 Strategic scheduling of product load to ensure maximum operational support and best practice event execution
 Lead in supplier liaison, negotiation and expansion of the pool
 Attendance at the weekly Senior Management Meetings
 Escalation point for the team, taking overall responsibility for output and delivery
 Contribution to the ongoing growth of key events and establishment of them as stable market annuals
 Booking of venues for all events
 Management of the customer service manager and exec, including assessment / development / improvement of CS strategies, Customer Engagement Plan, recruitment