caroline gichuki, Order Taker / reservation

caroline gichuki

Order Taker / reservation

kempinski ishtar

Location
Jordan - Amman
Education
Diploma, Diploma in Sales and marketing
Experience
19 years, 11 Months

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Work Experience

Total years of experience :19 years, 11 Months

Order Taker / reservation at kempinski ishtar
  • Jordan
  • My current job since February 2011

Handling incoming calls from outside and inhouse guests according to standards
Advice Guests on areas of interest within Jordan
Assist guests in obtaining a booking
register guests who make reservation
process customer bills promptly nand accurately
Take all room service orders quickly and courteously
help butlers to set for service when business is heavy
Handle guests inquiries and complains
Ring up bills accurately

Sales Supervisor at Timsales Limited
  • Botswana
  • June 2009 to September 2010

advertise
Target markets and sell quickly
make sure customer requirements are fulfiled
prepare quotations, proposals tenders and presentations
supervise my team
motivate my team
process orders

Sales Supervisor at Timsales Limited
  • Kenya
  • February 2004 to May 2009

Advertise
Target markets and sell quickly
Prepare quotations proposal Tenders and presentations
process orders
bank money or cheques
build a strong team and also mootivate it for hight sales
Supervise my staff
Assist on sales
handle customers issues

Education

Diploma, Diploma in Sales and marketing
  • at Jgoo Commercial College
  • November 2005
Diploma, Diploma in Information Technology
  • at Tracom Collecge of profffessional studies
  • December 2003

Specialties & Skills

Information Systems Development
Customer Service
Sales Coordination
customer service
first aid

Languages

Swahili
Expert
English
Expert

Training and Certifications

Guest service (Training)
Training Institute:
Kempinski Hotel
Date Attended:
September 2011
ring ring Telephone (Training)
Training Institute:
Kempinski Hotel
Date Attended:
February 2011
Guest Service (Training)
Training Institute:
Kempinski Hotel
Date Attended:
February 2011
Nurse Aide (Training)
Training Institute:
consolata hospital
Date Attended:
January 2000
First aide at work course (Training)
Training Institute:
UNIVERSAL WORK HEALTH AND SAFETY CONSULTANCY
Date Attended:
April 2008