Caroline Koussaifi

Assistant Human Resources Manager at Boubess Group

• Lebanon
• My current job since January 2009

Interviewing process
•Developing and updating the HR policies and procedures
•Verify and process payroll, and ensure accuracy and timeliness
•Assists and support the overall operation of the Department
•Preparing HR report
•Ensures all positions hold up to date job descriptions.
•Follow up on appraisals
•Implementing the competencies for the company (core competency, job families…etc).
•Monitoring weekly and monthly attendance
•Handling all kind of complaints and employee suggestions
•Handling all kinds of social activities (Football & Basketball Tournaments, Newsletter, Outing…etc)
•Handling staff assistance needs (Tickets, Accommodation, Training plan...etc)

Human Resources Officer

• October 2008 to December 2008

Assisting in interviewing process
•Preparing the monthly HR report
•Preparing payroll
•Monitoring daily and monthly attendance
•Following up on appraisals
•Handling staff complaints and suggestions
•In charge of the staff canteen daily operations

Human Resources Coordinator

• January 2007 to September 2008

Monitoring daily and monthly staff attendance
•Preparing Payroll
•Preparing contracts for new starters
•Final settlement papers(leavers)
•Checking all vacation requests (Annual Leave, Public Holidays)
•Casual staff payment
•Preparing certificates, warnings…etc.
•Following up on Appraisals.
•In charge of the Staff Canteen daily operations
•Member of the Staff Welfare Committee

Guest Service Agent /Executive Floor at Courtesy Calls

• August 2004 to January 2007

Check in/Check out procedures
•Ticket confirmation
•Checking rooms
•Escorting
•Handling Complaints

Waitress at Aquarius Pool Bar

• January 2003 to August 2004

Olive and Oil restaurant (International cuisine)
•Rumour’s lounge

Trainee at Olive & Oil Restauran

• September 2002 to December 2002