Caroline Oakes, Cabin Crew

Caroline Oakes

Cabin Crew

British Airways

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Diplôme, Tourism and Travel Services Management
Expérience
23 years, 3 Mois

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Expériences professionnelles

Total des années d'expérience :23 years, 3 Mois

Cabin Crew à British Airways
  • Royaume Uni - London
  • Je travaille ici depuis décembre 2010

- Deliver world class customer service in all cabins, ensuring 100% delivery of the companys service style and service standards
- Ensure compliance with all corporate policies and departmental processes and procedures on-board and on the ground
- Trained and experienced in providing premium customer service in First and Business Class cabins.
- Flying to short and longhaul destinations on Airbus (A319, A320, A321) and Boeing (B777, B747) Aircrafts

Lead Curriculum Tutor à Kingshurst Training
  • Royaume Uni
  • juin 2002 à décembre 2010

- Direct responsibility for a team of 10 tutors and over 100 students
- Manage the internal verification and internal moderation process for all childcare courses and standardising excellent practice across the team in line with awarding body and Ofsted regulations
- Plan, deliver and evaluate learning programmes in Childrens Care Learning and Development
- Recruitment of students and staff
- Establish and maintain strong relationships with students, employers, placement providers, schools and colleagues

Senior Early Years Practitioner à Jigsaw
  • Royaume Uni
  • mars 2001 à juin 2002

- Leading a small team within a day nursery setting, caring for children aged 6 weeks - 5 years.
- Develop and implement work schemes and lesson plans in line with the requirements of the early years foundation stage (EYFS).This involves motivating children to learn and imaginatively using resources in order to facilitate learning.
- Develop the social and communication skills of children and provide a safe and secure environment in which the child can learn. - Build and maintain relationships with parents/guardians to further support children as well as working within multi-agency networks to ensure the correct support is available.
- Record observations and summarise the children's achievements. - Focus on optimum child development and preparation for a successful transition to primary school education.

Éducation

Diplôme, Tourism and Travel Services Management
  • à Open Study College
  • janvier 2013
Baccalauréat,
  • à Trilogy Training
  • janvier 2008
Baccalauréat, Teaching and Learning
  • à Solihull College
  • janvier 2006
Diplôme,
  • à JHP Training
  • janvier 1999
Diplôme,
  • à City Technology College
  • janvier 1996
Etudes secondaires ou équivalent,
  • à Lighthall School
  • janvier 1995

Specialties & Skills

Team Leadership
Quality Assurance
Recruiting
Induction
Training
Training Delivery
Project Planning
Customer Service
Curriculum Design
Microsoft Word
Microsoft Excel
Microsoft Office
New Business Development
Community Outreach
Fundraising
Tourism
Equality & Diversity