Caroline Rakia Ismail, Regional Marketing & Communications Manager

Caroline Rakia Ismail

Regional Marketing & Communications Manager

InfoFort

Location
United Arab Emirates - Dubai
Education
Master's degree, Marketing of Services
Experience
13 years, 4 Months

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Work Experience

Total years of experience :13 years, 4 Months

Regional Marketing & Communications Manager at InfoFort
  • United Arab Emirates - Dubai
  • My current job since February 2011

Role and responsibilities:
•Created InfoFort’s marketing department
•Support function for all departments: throughout the line activity
•Implemented InfoFort brand audits & action plans across all stations
•Maintaining the company’s leading position by searching for the most adequate platforms
•Controlling global marketing budgets & Dubai based suppliers
•Maintaining company’s trade memberships
Strategy
•Implemented yearly objectives in line with the company strategy’s road map
•Ensure InfoFort’s website is up to date and follow set SEO / SEM strategies. Quarterly updates.
•Heading InfoFort’s innovation department: Strategy road map, internal activities
•Reports submitted on quarterly basis

Events & projects implementation:
•Created InfoFort’s first sustainability report & maintaining global CSR activities
•Designing and implementing a friendly work environment: Canteens & meeting rooms
•Conducted InfoFort’s first clients’ events: Dubai Jazz Festival, Information Management Conference & Gitex 2011
Others:
•Reporting to CEO
•Managing Web and Graphic designers

Education

Master's degree, Marketing of Services
  • at Universite de Gestion de la Rochelle
  • April 2006

2003-2006: Master degree in finance. Specialty: marketing of services. IAE La Rochelle. France (Mention assez bien / second-class honors) Thesis : 2006: The impact of theme restaurant experience on customer satisfaction and loyalty 2006: Strategic Analysis of the Rezidor Hotel Group 2005: The recruitment of managers in hotel industry - Survey administrated to 150 hotels in France

Specialties & Skills

Sustainability
Social Events
Social Media
Strategy Work
Marketing
Fidelio and Opera, Sirocco, Alceste, SPSS, Windows

Languages

English
Expert
Arabic
Intermediate
French
Expert

Training and Certifications

Six Sigma - PC & IT (Certificate)

Hobbies

  • Food Styling, rock climbing, international gastronomy, mountaineering
    3 Professional Food Styling Shoots 3 Treks : Everest Base Camp, Panchase trek and Adam's Peak