Caroline Wanjiru

• Managed day-to-day office operations ensuring a smooth, organised, and efficient working environment.
• Monitored visa expiry dates and managed staff visa renewals, medical tests, and group insurance for all employees.
• Coordinated with PROs and government authorities for visas, permits, and compliance requirements.
• Managed DMCC portal including trade license renewals, NOC letters, salary certificates, and official correspondence.
• Maintained accurate and confidential employee records in both physical and digital formats.
• Handled all incoming and outgoing mail, calls, emails, and correspondence, directing inquiries to appropriate team members.
• Supported HR team with interview scheduling, onboarding coordination, and new employee documentation.
• Managed office supplies inventory, vendor coordination, and timely payment of utilities and rent.
• Oversaw office facilities including parking access, Etisalat and DEWA accounts, and building maintenance.
• Organised business travel including flight bookings and accommodation arrangements for staff.
• Coordinated cross-border shipments of samples, fabrics, and products across multiple countries.

• Monitored and updated Shopify product listings and inventory to maintain an accurate and up-to-date online store.
• Provided customer support via WhatsApp, email, and phone, resolving complaints and inquiries promptly.
• Processed and dispatched orders accurately, reducing delivery errors and improving operational efficiency.
• Handled high-volume inbound and outbound calls while managing multiple tasks simultaneously.
• Coordinated delivery logistics and collaborated with the store team to optimise daily operations.
• Built strong client relationships that contributed to repeat business and positive team performance.

• Processed orders from multiple channels including phone, Shopify, Instagram, WhatsApp, and email
• Managed orders from Deliveroo, Talabat, and Shopify platforms seamlessly
• Coordinated with the delivery team to ensure timely and accurate order dispatch
• Resolved customer complaints professionally and in line with company after-sales policies
• Followed up on outstanding payments and abandoned checkouts, reducing receivables
• Negotiated custom orders and promoted sales offers to meet revenue targets