Senior Business Management Analyst
Qatar Foundation
Total years of experience :10 years, 8 Months
Qatar Foundation, Doha Qatar
Senior Business Management Analyst reported to Manager of Business Support Systems Delivery, 02/2007 - 06/2009
Projects
• QF Education Division's PeopleSoft Financial Aid and Scholarship System (FAS)
• Qatar Academy Doha and Al-Khor Chancery Student System
• KPI Reporting Development for IT directorate
• ITIL v3.0 Delivery Services Support
• ISO Quality Assurance Support
• KPI reporting development for IT directorate
Achievements
• Achieved an all-time QF IT low eight percent (8%) error rate as Lead Business Analyst on the PeopleSoft Financial Aid and Scholarship Implementation
• Documented applications supported and identified responsible support parties in addition to training required for additional application support
• Analyzed and documented additional Key Performance Indicators needed to more accurately report the IT Directorate's performance
• Authored vision paper for CRM Project for Qatar Foundation IT Directorate
Functions
• Co-developed and managed project plans
• Supervised testing contractors and teams during requirements, design and testing phases
• Conducted business functional requirements analysis
• Participated in and managed the reviews of GAP analysis, functional design documents, and pilot reviews
• Managed the business functional requirements collection and produced the business functional requirements documents and workflows
• Analyzed reporting requirements and assisted in producing report design documents
• Audited data conversion
• Developed and managed pilot test scripts
• Trained end-users on test scripts development and documentation of test results
• Developed system training for end-user development
• Technical response reviews for request for proposals for the implementation of the CRM and the Financial Aid and Scholarship (FAS) system
• Developed end-user system training for the separate Chancery implementations.
Goodman's Network, Plano, TX
IT Policy/Procedures Writer and Legacy Project Lead - reported to the IT Director, 09/2006 - 01/2007
Projects
• Goodman's Network Legacy System Closure
• Goodman's Information Technology and Usage Policy and Procedures
Achievements
• Drafted IT Policy and Procedures for the Information Technology Department
• Managed plan and procedures for closure of legacy system
Functions
• Business Analyst overseeing the closure of the legacy system as part of the Oracle ERP Implementation, management of legacy team and legacy security through contract period
• Managed legacy team of five (5) designers/programmers
• Interfaced with the Architecture Team and the Oracle Project Team during the closure of the legacy systems
Insight Global / Zale Corporation, Irving, Texas, USA
Senior Project Management Analyst reporting to the Senior Director of Strategic Operations / Project Management Office (PMO), 09/2005 - 08/2006
Projects
• SAP Implementation
• Project Management Methodology Reengineering
Achievements
• Drafted re-engineering of the project management methodology in accordance with Project Management Institute Software Development Life Cycle, Software Engineering Institute, Sarbanes Oxley 404 and Accounting Institute of Certified Public Accountancy's Statement of Position (SOP) 98-1 requirement
• Assisted in cost reductions by solving business issues by recommending solutions put forward by national and international academic sources and were implemented as part of our formal process
Functions
• Coordination of all controlling disciplines for the entire suite of over one hundred (100+) projects underway at Zale Corporation
• Conducted strategic research and analysis in financial and industry reports to support executive planning initiatives
• Analyzed and reported store availability and system status across six business units
• Assisted with modification of SAP Project Management Methodology to meet the requirements of corporation
• Conducted strategic research of Sarbanes Oxley Audit Findings and ISO Regulations, analyzed business procedures and made recommendations
• Developed project and risk analysis as well as mentoring for staff project managers
• Analyzed the governance of internal processes and portfolio management across major systems
• Researched and analyzed competitive markets for global market strategy
RC Solutions, Inc./ FedEx Kinko's, Dallas, Texas, USA
Business Analyst/Project Coordinator Reporting directly to the CFO and CIO of FedEx Kinko's, 05/2005 - 07/2005
Project
• FedEx Kinkos's Oracle Financial System POS Interface
Achievements
• Co-developed processes for installations and closing of store systems
• Planned, designed, and implemented a tracking system that enabled accurate analysis of "failed" store data using Microsoft SharePoint portal
• Co-developed a standard project plan for new store rollouts
• Developed tools to analyze and resolve file submission issues, resulting in reduced audit findings and retail hold reports
• Streamlined reporting processes to enable manageable system load solutions for the technical team
• Track and determine solution to system store issues
• Project Management Methodology Reengineering
Functions
• Performed duties as project lead and business analyst for financial systems
• Managed project team of three (3) to four (4) resolving file submission issues and source issues
• Documented the processes for installations and closing of store systems
• Analyzed and identified source issues of the systems involved with the FedEx Kinko's merger affecting the web interface and Oracle Financial System
• Analyzed associated issues and audit findings to determine system issues by store per POS application
ADEA Solutions/BLOCKBUSTER, Inc., Dallas, Texas, USA
IT Project Coordinator/Business Analyst Reporting to the Director of Marketing Operations, 09/2004 - 05/2005
Project
• Integrated Customer View project or "ICV" established system and functionality needed to enable access by the stores from a national customer data store for a real time communication system-9 month, $7.5M effort-for 5500 U.S. retail stores
Achievements
• Real Time communication system-9 month, $7.5M effort-for 5500 U.S. retail stores
• Created flows for 14 use cases, diagrams for development, test and production environments, design and system build documents for certification in IBM's Implementation Process
• Established both management and tracking methodology for project financials and incorporation with invoice, time management, and capital expenditure systems for three (3) project teams
• Reengineered IBM's production turnover procedures for new project hardware valued at $1.25M
Functions
• Coordinated project activities associated with project
• Documented budget and resource costs including reporting over/under cost, and budget/actual variance analysis weekly/monthly for three (3) project teams
• Analyzed and developed project schedule for system's deliverable tracking and management, project communication plan as well as technical documents
Projects
Oracle ERP and Student Information System
Active Directory Implementation
Oracle Collaboration Suite Implementation
Achievement
Data and orphan applications were identified, analyzed, documented, secured, and in some cases upgraded to more appropriate platforms
Identified the hardware specifications need for Office of Business Affairs and Student Services required in addition to the projected requirements for the system implementations and projected growth
Co-creator of Service Level Agreement (SLA) templates for campus and divisional IT Support Staff.
Coordinated the rollout of 150 + desktops
Managed the transition from VMS to Active Directory for the Office of the Comptroller and the Human Resources Office
Managed the transition from Filesrv to the Collaboration Suite’s Internet File Services work group
Developed budget/forecast for Business Affairs' 5-year Desktop and Peripherals Replacement Plan for 500+ desktops
Functions
Project Lead for the Internet File Services Work Group
Coordinated system audit for office systems that would need to integrate with the new Oracle system ensuring University of Texas System Audit Requirements were met
Implemented security audit recommendations
Analyzed systems and business processes for regulatory and corporate compliance requirements
OU administrator for the Office of the Comptroller and the Human Resources' Office
Coordinated resource efforts with directors and department managers
Collaboration Suite project team committee member
KCI, Inc., San Antonio, Texas
Business and Cost Analyst reporting to the Senior Director of Contracts Administration, 06/2002 - 08/2002
Project
• KCI Fedex Delivery Charge Review
Achievement
• Provided overage charge data utilized negotiation of a 35% reduction of contract rates for the next two (2) years
• Also provided vision statements for potential distribution changes based on historical logistic data
Functions
• Conducted a data mining and freight expense audit of current and two (2) years' history of FedEx and UPS charges
• Provided processes to manage future key transportation project initiatives
H-E-B Corp., San Antonio, Texas
Business Analyst on assignment to the Human Resources Director of Benefits, directly managing a key financial project, 02/2002 - 04/2002
Project
• Human Resources Pension Benefit Data Conversion Audit
Achievement
• Identified significant error rate for contract cost reduction for the conversion project
• Identified audited records for archival not documented by conversion team
Functions
• Audited employment records in the legacy and new systems to ensure all accounts were interfaced accurately into the new system
• Identified employment benefit years not interfaced into the new system
• Identified employee records not interfaced into the new system
• Identified audited records for archival
SBC Communications, Inc., San Antonio, Texas
Coordinator, Human Resources Technology Reporting to the Director of Human Resource Technology, 02/2000 - 02/2002
Project
• CENET Permissions Application
• Outbound Data Feed Automation
• Single Oracle Home Connection
Achievement
• Designed application to automate database processes performing a quarterly electronic audit granting and auditing permissions based upon an approver's electronic signature resulted in a 55% reduction of man-hours per week
• Outbound data feed automation resulting in a 10 - 25 % reduction of end-user man-hours monthly
• Implemented multiple Oracle Data System connection solution in a single Oracle Home Setup resulting in a reduction in end-user downtime and help-desk implementation trouble tickets.
Functions
• Responsible for data access and data analysis to include Human Resource, Financial, Legal, and Real Estate analysis of an SBC Corporate Human Resource Database
• Audited and analyzed outbound feed sites and system outbound feeds to ensure secured access to information
• Designed and developed intra-company real estate reports for internal use in executive management analyses
• Documented database dictionary; identified stakeholders and documented business requirements for programs
• Managed installation response for help desk's East Coast to West Coast offices
• Managed security reviews for interoffice third-party systems
KPMG, LLC. San Antonio, Texas
Senior Management Analyst Reporting to the Senior Vice-President of Public Consulting, 03/1998 - 01/2000
Projects
• Audit of current and prior contract cost reporting (man-hours) for the San Antonio Consulting Office to ensure adherence to subcontract stipulations, requesting changes to maintain compliance to government DFARS
• San Antonio - Air Logistic Center (SA-ALC) Kelly AFB, Base Realignment and Closure (BRAC) 4 - year, $5M contract
Achievement
• Streamlined schedule integration for the Project Management Office achieved $9K cost savings for Year 3 and $50K for Year 4
• Mentored and trained Project Leads on MS Project 95, 98, and 2000 and Project Management to assist with project plans
• Researched, created, and reengineered project plans applying cost evaluations for solutions
Functions
• Supervised a team of three staff members
• Documented budget and resource costs including reporting over/under cost, and budget/actual variance analysis weekly/monthly
• Audited, analyzed, identified and mitigated risks and reported weekly on 167+ project teams ensuring that all activities were on track and in line with the overall program timeline
• Analyzed the content of the project work breakdown structure ensuring integrity of reporting and project management overview process
• Managed vendor relationships including marketing proposals, RFIs, and RFPs, vendor contracts, and contractual compliance
Master of Science in Management - ongoing University of Leicester (distance learning program)
Bachelors of Science in Business Management / MIS University of the Incarnate Word