Caroline Wincent

Safeguarding employee confidentiality

Making sure the policy is clearly communicated to all employees

Properly following procedures to thoroughly investigate alleged violations

Providing due process and ample opportunity for employees to answer allegations

Ensuring quality control of testing and confirmation of positive tests, if testing is included


Evaluate and discuss performance with employees

Treat all employees fairly

Act in a manner that does not demean or label people

Monitoring the daily profits

Organizing and setting targets for the employees.

Take escalations from clients.

• Installing and configuring computer hardware operating systems and applications;

• Monitoring and maintaining computer systems and networks;

• Talking staff or clients through a series of actions, either remote access or over the telephone to help set up systems or resolve issues.

• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

• Replacing parts as required

• Providing support, including procedural documentation and relevant reports

• Following diagrams and written instructions to repair a fault or set up a system

• Supporting the roll-out of new applications

• Setting up new users' accounts and profiles and dealing with password issues;

• Responding within agreed time limits to call-outs;

• Working continuously on a task until completion (or referral to third parties, if appropriate)

• Prioritizing and managing many open cases at one time;

• Rapidly establishing a good working relationship with customers and other professionals

• Training new joiners
• Define job Description of Employees
• Job Analysis of Employees
• Leave Management
• Employees Loans and Advances
• ESI & PF and other govt related Employees welfare
• Performance Appraisal
• Employees Transfer, Promotions and terminations.

• Reading, monitoring and responding to the principal's email
• Answering calls and handling queries,
• Preparing correspondence on the principal's behalf
• Commissioning work on the principal's behalf
• Liaising with staff, clients, etc.,
• Managing the principal's electronic diary,
• Booking meetings,
• Writing minutes
• Taking dictation,
• Managing a budget,
• Attending events/meetings as the principal's representative,
• Conducting research on the internet,
• Writing reports, executive summaries and newsletters,
• Preparing presentations,
• Managing and reviewing filing and office systems,
• Typing documents,
• Sourcing and ordering stationery and office equipment