CAROLL MENDONCA

MIS Co-ordinator at Al Nisr Publishing LLC

• United Arab Emirates - Dubai
• September 2008 to March 2013

1. Generated reports for upper management to aid in decision-making on a regular/ad-hoc basis.
2. Prepared and conducted presentations for management based on reports prepared.
3. Prepared productivity reports for the department using data from various sources.
4. Calculated sales bonus due to department employees by comparing actual performance against targets set by management.
5. Analysed customer database for accuracy and completeness.
6. Segmented customer database to assist in marketing promotions.
7. Analysed customer feedback received via email and prepared reports for management to assist in improvisation of service levels.
8. Forecasted magazine sales for budget purposes and entered the target sales figures online.
9. Assisted in compiling sample data to aid in sales audits.
10. Carried out research work on database marketing in the city as ground work for the organization.
11. Assisted in preparing a simple business plan for business magazines in the Gulf.
12. Uploaded customer data online for surveys conducted by the organization.
13. Arranged meetings, attended to telephone/email inquiries, sent faxes.
14. Addressed customer inquiries and complaints as and when required.
15. Monitored a team of 8-10 employees on average during Subscription Promotion Campaigns.

Additional call centre and secretarial experience in printing/publishing /distribution in temporary contract based placements.