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Carol Sarmiento, Executive Assistant

Carol Sarmiento

Executive Assistant·Bayt.com

United Arab Emirates

Bachelor's degree, B.A. Organizational Communication

Work experience

Total years of experience: 27 years, 9 months

Executive Assistant

January 2007 - Present

Bayt.com

Dubai, United Arab Emirates

I found this job using Bayt.com

January 2007 - Present

Assisted with daily activities and travel arrangements;
Scheduled appointments, maintained and updated appointment calendar;
Organized meetings / planned and implemented events logistics;
Carried out background research and presented findings into subjects or topics assigned;
Screened enquiries and liaised with internal and external people in all communication formats.
Company industry:
Internet & E-commerce
Job role:
Administration

Data Collection Agent/ Interviewer

March 2006 - December 2006

Convergys Research

Philippines

March 2006 - December 2006

Involved in market research and point-of-service evaluation studies by interviewing respondents and clients from all across four regions of the United States of America.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Module Developer/ Trainer

November 2005 - December 2006

Magister English Training Center

Philippines

November 2005 - December 2006

Developed modules and conducted workshops on Communication Skills, Materials Development, Effective Business Correspondence and Organizational Development for Teacher Training and Staff/ Employee Development Projects.

Clients ranged from Universities, Colleges (Maritime Institute, Computer Schools), Government Agencies, Insurance Companies, Banks, Call Centers.
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Freelance Trainer Guide Developer/ Substantive Editor/ Proofreader

June 2005 - December 2006

several (project based)

Philippines

June 2005 - December 2006

Developed trainer guides for various modules, edited and proofread content of training materials.
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Project Supervisor

May 2004 - June 2005

Asia Business Centre Co., Ltd

Thailand

May 2004 - June 2005

Headed team on verifying and updating client information from Asia, Africa and Europe.
Company industry:
Business Process Outsourcing (BPO)
Job role:
Support Services

Project Coordinator / Trainer / Module Developer

November 2001 - April 2004

Customer Relationship Management Specialists, Inc. -Call Center Academy & English Center

Philippines

November 2001 - April 2004

Coordinated various projects from proposal, implementation to evaluation stages.
Handled modules on English Proficiency (including TOEFL and IELTS review classes), Business Correspondence, American Culture and Geography for walk-in enrollees and corporate clients.
Developed modules on English Proficiency and Business Correspondence.
Company industry:
Primary, Prep, & Secondary School
Job role:
Training and Development

Instructor - Speech Communication Department, Humanities Division

June 2000 - April 2001

University of the Philippines Baguio

Philippines

June 2000 - April 2001

Handled subjects: Introduction to Speech Communication, Areas of Speech Communication, Bases of Speech Communication, Introduction to Oral Interpretation, Oral Interpretation of Children’s Literature and Oral Interpretation of Drama.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Montessori Language Teacher, Intermediate Department

May 1997 - May 1999

O.B. Montessori Center Inc.

Philippines

May 1997 - May 1999

Completed O.B. Montessori Teacher Formation Course (May- November 1997).
Handled grades 4, 5 & 6 Language and Filipino classes and Filipino Remedial classes for English speaking and foreign students.
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Organizational Communication Trainee, Human Resources Department

April 1995 - May 1995

Philippine Appliance Corporation

Philippines

April 1995 - May 1995

Proofread / edited newsletter contributions.
Proposed and implemented activities to enhance awareness for ISO 9002 certification.
Company industry:
Industrial Production
Job role:
Human Resources and Recruitment

Education

University of the Philippines Manila

March 1997

March 1997

Bachelor's degree, B.A. Organizational Communication

Philippines

Graduate of B.A. Organizational Communication College of Arts and Sciences, University Of The Philippines Manila (graduated 1997) Earned 18 units M.A. Speech Communication (discontinued) College of Arts and Letters, University of the Philippines Diliman, years attended - 1999-2007

Languages

English
Expert
Filipino
Expert