Customer Service agent /call center
unilabs middle east
Total years of experience :11 years, 0 Months
-Serves as the primary resource for the DPLM Customer Service Center responding to
questions regarding test menu requirements. Responds to requests for test results, testing
requirements, and add-on testing.
-Assists clients such as clinics, private physicians, and other laboratories with problems related
to service.
- Identifies, notifies, and documents critical values.
-Troubleshoots and assists with specimen irregularities. .
- Communicates with members of the health care system transmitting information in order to
provide optimal care and service to patients.
- Monitors problems, complaints and requests and makes recommendations for process
improvement or change.
-Follows through on issues and directs to appropriate laboratory if necessary.
- Maintains communication with the laboratories to ensure knowledge base is current.
- Logs and faxes result according to established department policies.
-Trains customers/clients on specimen collection, lab inquiry, service updates and other
procedures in place in the laboratories.
- Actively supports the hospitals and the departments Quality Improvement, Service Excellence
and Service Recovery goals through modeling of the Service Principles, by maintaining a work
environment conducive to attaining these goals.
Welcoming customers and guests with pleasant smile.
Providing the highest level of customer service to guests as well as
interacting with them in a professional and respectful manner.
Taking customer orders, receiving payments and provide receipts as
required and ensure proper cash handling etiquettes
Answering inbound and outbound calls from customers professionally
as well as responding to customer queries and complaints
immediately.
Ensuring a memorable experience for customers throughout their stay
at the premises through making customer connections
Identifying, escalating priority issues and reporting to the high-level
management.
Processing forms orders and applications requested by customers
through elevating all data required to handle customer complaints.
Researching required information using the available resources to
handle different tasks.
Educating customers about daily events or movies and promotions to
be premiered so as to create awareness.
Maintaining proper grooming standards at all times through excellent
presentation. (Standard operating procedures)
Creating memorable moments for guests and always welcome them
back.
practicing both suggesti
RESPONSIBILITIES
• Welcoming and greeting guests into the hotel restaurant with a pleasant smile
immediately at the entrance
• Escorting guests to their tables and provide them with the menu
• Establishing eye contact when speaking with guests as well as smiling.
• Educating guest about the menu and daily specialities while making their orders
• Approaching the tables within 1 minute and greet the guest in a pleasant and
professional manner.
• Making eye contact with guests and let them know with subtlety that you will be with
them.
* Receiving both internal and external calls from guests
* Making any reservations for guests upon request
* Welcoming guests back into the hotel
RESPONSIBILITIES
. Greeting customers who enter the shop
• Be involved in stock control and management and report discrepancies
• Assisting shoppers to find the goods and products they are looking for.
• Being responsible for processing cash and card payments.
• Stocking shelves with merchandise
• Answering queries and complaints from customers professionally
• Giving advice and guidance on product selection to customers.
• Balancing cash registers with receipts as well as handling customer refunds
• Keeping the store tidy and clean, this includes hovering and mopping.
• Working within established guidelines, particularly with brands.
• Attaching price tags to merchandise on the shop floor.
• Responsible for security within the store and being on the look out for
shoplifters and fraudulent credit cards etc
• Receiving and storing the delivery of large amounts of stock
. Keeping up to date with special promotions and putting up displays.
courses: Kyambogo university) * certificate in health and safety management (Majid AL Futtaim company)