Catherine Acol

Monitored and evaluated customer service interactions to ensure compliance with quality standards.
Analyzed performance trends, identified process gaps, and provided recommendations to improve operational efficiency.
Prepared quality reports and maintained accurate documentation for team performance tracking.
Managed high-volume customer inquiries while delivering professional and timely support.
Maintained accurate customer records and documented interactions using CRM systems.
Coordinated customer follow-ups and ensured issues were properly tracked through resolution.

Provided administrative and operational support including documentation, reports, and file management.
Coordinated purchasing requests, vendor communication, and internal requirements.
Supported workflow improvements by creating structured processes and SOPs.
Assisted teams with scheduling, coordination, and administrative tasks

Streamlined daily administrative and operational workflows, managing critical documentation,
comprehensive reports, and secure file systems.
Strategically managing the executive’s calendar, scheduling meetings, resolving scheduling
conflicts, and prioritizing urgent requests.
Handling expense reports, tracking budgets, and maintaining confidential filing systems and databases.

Processed domestic and international money sending and payouts.
Accepted and processed payments for insurance, utilities, government contributions,
internet, and credit cards.
Balancing your cash drawer, counting currency, and calculating total daly transactions
at the beginning and end of each shift.

Conduct hands-on onboarding for new service and kitchen crew members on standard
operating procedures.
Train existing crew members across different stations (e.g., counter/cashier, dining area,
pizza assembly, kitchen/fry station) to ensure operational flexibility.