Catherine Briones

Interacting with clients and visitors, providing assistance and information as needed.
Scheduling appointments, meetings, and travel arrangements, managing calendars for
individuals or teams.
* Handling phone calls, emails, and other forms of correspondence, acting as a point of contact for internal and external
* Inputting and updating information in databases and other systems.
* Preparing agendas, taking minutes, and distributing meeting materials.
* Handling sensitive information with discretion and maintaining confidentiality.
* Assisting with various tasks such as ordering supplies, preparing documents, and providing general support to staff and visitors.
* Organizing and maintaining both physical and digital files, ensuring easy access and retrieval
of information.

* Served as the primary point of contact for new employees during their onboarding process.
* Responsible for the end-to-end Recruitment Process of all medical, Industrial (Oil & Gas)
office admin and Engineering clients.
* Create, negotiate, and complete employment offers in accordance with FNRCO standards and processes as well as the needs of the clients.
* Utilizing SAP and Enterprise Resource Planning (ERP) as software and tools to exchange real-time data and a common procedure that covers both the organizations deep and broad operational end-to-end operations.
* Guarantees that all required security and recruitment documentation is on file by creating and maintaining private and secure filing systems and recruitment databases.
* Communicated with government offices, government relations officers, legal departments, embassies, and consulates on behalf of customers to expedite the visa application process and address any potential problems.
* Dispatch workers from India, Qatar, Jordan, Lebanon, Dubai, Canada, Australia, Asia, Pakistan, Europe, America, and other countries after processing their KSA work visas
successfully.
* Effectively oversee the employment procedure and sponsorship transfer for Saudi nationals and Expat workers in the country.

• Provide effective and timely resolution of range of customer inquiries.
• Deliver excellent customer service and build customer satisfaction and loyalty.
• Strive for one-call resolution of customer issues.
• Increase the customer experience by providing information about hotel booking cost, availability and the inclusion.
• Strive for one-call resolution of customer issue.
• Resolved request related to billing, account and rewards issues.


Customer Service Non-voice - Email Support (Just Eat)

• Ensured all customer communications are professional accurate and timely.
• Resolved request related to missing items, refund, delay delivery.

• Responsible for gathering customer data to enroll in a health care plan.
• Resolved request related to billing and account issues in a timely manner.
• Strive for one-call resolution of customer issues.
• Arrange resolution of customer support issues that cannot be resolved by first line support.

• Greet customers when entering or leaving establishment
• Ensure proper grooming and hygiene of store staff
• Ensure the cleanliness of the store
• Scan goods and collect payments
• Provide excellent customer service to ensure satisfaction
• Gather customer feedback and suggestion; and latest market trend
• Ensure to hit the monthly quotas
• Keep reports of transactions
• Resolve customer complaints, guide them, and provide relevant information
• Make sales referrals, cross-sell products, and introduce new ones
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Ensure pricing is correct and updated
• Generate weekly and monthly report via Point of Sales (POS)
• Count cash at the end of the shift and manage bank deposits
• Train and integrate new workers
• Provide guidance and feedback to employees when needed
• Ensure industry rules and regulations are followed
• Managing the stores inventory
• Ordering supplies

• Process orders via email or phone
• Liaise with the Logistics department to ensure timely deliveries
• Maintain and update sales and customer records
• Ensure sales targets are met and report any deviations
• Stay up-to-date with new products and features
• Check data accuracy in orders and invoices
• Contact clients to obtain missing information or answer queries
• Develop monthly sales reports
• Communicate important feedback from customers internally

• Greet customers when entering or leaving establishment
• Ensure proper grooming and hygiene of store staff
• Ensure the cleanliness of the store
• Scan goods and collect payments
• Gather customer feedback and suggestion; and latest market trend
• Keep reports of transactions
• Resolve customer complaints, guide them, and provide relevant information
• Make sales referrals, cross-sell products, and introduce new ones
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
• Ensure pricing is correct and updated
• Train and integrate new workers
• Provide guidance and feedback to employees when needed
• Ensure industry rules and regulations are followed
• Handle customer and employee complaints
• Managing the stores inventory
• Ordering supplies
• Ensuring customer satisfaction

• Maintain files and records so they remain updated and easily accessible
• Sort and distribute incoming mail and prepare outgoing mail (envelopes, packages, etc.)
• Answer the phone to take messages or redirect calls to appropriate colleagues
• Utilize office appliances such as photocopier, printers etc. and computers for word processing, spreadsheet creation etc.
• Undertake basic bookkeeping tasks and issue invoices, checks etc.
• Take minutes of meetings and dictations
• Assist in office management and organization procedures
• Monitor stocks of office supplies (paper clips, stationery etc.) and report when there are shortages
• Assist in making travel arrangements and booking venues for conferences and events
• Perform other office duties as assigned

• Satisfying and giving my exceptional service to the Customer.
• Greets costumer coming in and out.
• Taking order.
• Maintaining cleanliness in the counter area.