Senior Admin Operations
Al-Futtaim KSA
Total years of experience :10 years, 0 Months
•Manage all middle & back office processes efficiently to ensure maximum Sales & profits for business, providing instant support to achieve targets.
•Analyze KPI and sale figures of branches, generating competition in teams by sharing YTD, QTD and MTD sale reports compared to the budgets.
•Reviewing monthly expenses of branches in order to keep expenses low and cost cutting awareness.
•Identify & conduct training needs for branch managers to develop sound Technical & Brand awareness and POS system skills.
•Conduct root cause analysis & investigation of stock loss and cash / account discrepancies.
•Conduct monthly meetings with Branch Managers to review performance.
•Conducting surprise pre audit visits to all branches, ensuring the branches and stores are ready for audit anytime.
•Review weekly / monthly stock levels, coordinating for replenishment and timely deliveries. Planning / conducting quarterly stock count / physical inventories.
•Implementing S-LAP strategy (Stock loss action plan) in order to control theft, Shop-lifting and discrepancies in cash / stocks.
•Tracking cash collection and deposits of all branches to support Finance team.
•Ensure Stores Operations are in compliance with SOPs.
•Maintain visual merchandising standards as per brand requirements.
•Ensure all safety and security standards are met and reviewed periodically.
•Reviewing P&L reports, Pro-actively put in place action plans when targets are not reached.
•Communicate with IT team to resolve all IT related issues in retail branches.
•Preparing yearly budget plan, analyzing market situation and previous sale records.
•Monitor and analyze operating expenses on a monthly basis in order to achieve Profitability targets. Providing input in discussions related to business strategy and commercial activity calendar.
•Remain aware of trends & developments in the local market by being attentive, to information given by customers, to advertising and promotions in the media, visiting competitors.
Respond to customers, prospect enquires through email, phone and in person.
•Create P.Os and generate Sales invoices.
•Preparing job orders for production according to customer requirements.
•Maintaining Customer records (Inquiries, Sales, and Complaints).
•Approaching new customers through online B2B platforms.
Started my career at Sports Inc. as Sales Advisor and then promoted to various roles
with the passage of time (Sales Advisor, Store Manager, Inventory Executive,
Assistant Retail Manager).
Key Responsibilities:
•Responsible for Sales of all Branches.
•Conduct meeting with Store Managers to review performance and issues.
•Implement SOPs and ensure strict compliance.
•Mystery visits to competitors stores to keep updated on competitor activities.
•Preparing strategies to meet sales targets and increasing customer flow.
•Timely stock replenishments and liquefy aging stocks.
•Handling of petty cash, invoices, P.Os.
•Conduct staff trainings as required.
•Arrange recreational activities for the staff on quarterly basis.
in
,
courses: Certificate in FUEL EFFICIENCY IN ROAD TRANSPORT SECTOR by ENERCON, NISTE
Pre-Engineering
