Retail Sales Associate/Customer Service
TKD LINGERIE
مجموع سنوات الخبرة :11 years, 9 أشهر
• Coordinated with the supervisor to make sure that all customer orders were received on time and
customers were up to date with any delays. There was a notable reduction in customer complaints by
60%.
• Maintained up to date product knowledge that improved customer interactions and overall, there was
a notable improvement on customer experience by 30%.
• Manage proper and attractive merchandise display, ensuring strategic placement of products that
maximized purchases
• In charge of updating Google Merchant Sheet for the Ecommerce platform.(Advision• In charge of liaising with the administrator to ensure that all faulty products are raised with the
supplier and follow up with Credit Notes)
• Responding to all customer queries instore, Phone Calls, WhatsApp(Sleek flow App) and emails while
on the shift
• Process customer transactions, returns or exchange accurately and efficiently, this created lasting
customer impressions
Maintaining high standard of cleanliness and ambience all the time.
• Coordinating with the supervisor training on all the chemicals used for cleaning and to make sure they
are used according to their purposes.
• Training on personal care and protection from harsh chemicals used, eg to always wear the correct
uniforms for work like face masks and gloves while on duty.
• Help to cover the shifts whenever needed
• Manage transactions i.e., Collecting payments in either cash or cards
• Record end of the month transactions in various books i.e. Financial statements
• Reconcile cash drawers and sales receipts
• Manage transactions i.e., Collecting payments in either cash or cards
• Maintain Adequate change denominations in cash drawer and request additional change
• Answer customer questions about the services and the price charge for each item
• Reconcile cash drawers and sales receipts
Record end of the month transactions in various books i.e. Financial statements
• Maintain Adequate change denominations in cash drawer and request additional change
• Answer customer questions about the services and the price charge for each item
• Reconcile cash drawers and sales receipts
Learning how to read and write Modern Standard Arabic(MSA)-Ongoing
Objective: Learning the core skills that will help in resources effectively, manage time wisely, communicate effectively, demonstrate computer skills, Solve problems in a timely fashion, demonstrate professionalism, demonstrate basic accountings and collaborate with others skillfully.
Sales and marketing, retail and whole sale, communicate effectively, demonstrate computer skills, Solve problems in a timely fashion, demonstrate
courses: Kenya Certificate of Secondary Education (K.C.S.E)