senior sales
Puregold
Total years of experience :16 years, 6 Months
• Displaying and demonstrating products and emphasizing salable features.
• Compiling and maintaining a list of prospective for customers presentation to use as sale leads.
• Communicating with customers and internal sources to cater specific requirements.
• Attending meeting and training to understand business strategies.
• Working towards accomplishing monthly and quarterly targets for the branch.
• Closing the shop and reporting daily sales prior to it.
• Maintaining stock records and reporting any discrepancy to the store manager
• Answered customer’s questions and addressed problems and complaints in person and via phone.
• Communicated merchandise needs and issues to manager in a timely fashion.
• Maintained cleanliness, visually appealing and effective displays for the entire store.
• Recruited, hired, developed and retained retail talent for the company.
• Demonstrating and presenting products.
• Maintaining accurate records.
• Attending trade exhibition, trainings, and meeting
• Reviewing sales performance.
• Aiming to achieve monthly or annual target
= Receives and transfers call to concern person.
= Attends queries, clarifications and complaints regarding products and services.
= Initiates required action for response to customer service requests for order changes, including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
= Ensures and provides quality service to both internal and external customers.
= Ensures and provides quality service to both internal and external customers.
= Responsible in forwarding and receiving documents to clients and Insurance companies.
= Responsible of logging all incoming and outgoing documents as well as document compilation.
Demonstrates exceptional Customer Service and educates customer on the product.
Responsible in establishing regular communication with supplier, factory, and the main office regarding orders, priorities and delivery of items to valued customers.
Promotes merchandise creating awareness of company’s distribution practice and procedures’, displays merchandise for customer appeal and creates smooth business transaction for buyers and regular customers.
Supervise and organize show cases and window display items.
Generates profits and responsible for cash flow supervisions, bank card validations and other monetary circulations’.
Answer incoming calls, determine the purpose of the call, and forward to the appropriate person.
Maintains good relationship with the customers via phone and visitors.
Takes down messages in case the concern person is unavailable.
Welcomes customers or visitors and determine the nature and purpose of the visit.
Answers questions and queries about the company and provide location, directions and other information.
Resolve services complaints encountered by the customers and suggest possible solutions.
Update appointments and other scheduled services with the customers.
Send and receives messages, fax, emails, request for pricing or quotation for services.
Prepare travel vouchers, book flights, schedule hotel bookings and follow up related services for the staff.
Maintain proper documentations of trips, invoices, payables and collectibles.
Attending complaints and queries of customers.
Maintaining good relation with existing clients and promotes other products and services.
Receiving and forwarding calls to concern person or department.
Logging in all incoming and outgoing calls and documents.
Sending documents, invoices and quotations to customers through fax or courier.
Receive record, organize and proper filing of all incoming and outgoing correspondence.
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