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Catherine Diana, receptionist and cashier

Catherine Diana

receptionist and cashier·Jajemelo Pizza LTD

Kenya

High school or equivalent, Communication And Educational Sciences

Work experience

Total years of experience: 3 years, 7 months

receptionist and cashier

August 2022 - February 2024

Jajemelo Pizza LTD

Machakos, Kenya

August 2022 - February 2024

My responsibility in the fast food restaurant were;
Resolving customer complaints or issues.
Answering customer questions.
Answer incoming calls and inquires.
Handling cash and electronic payments.
Welcome and greet customers courteously.
Up selling products and also introduce the new offers.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Cashier Customer Service

August 2022 - February 2024

Jajemelo Pizza ltd,

Nairobi, Kenya

August 2022 - February 2024

• Take customers orders.
• Help clients in using POS system.
• Listen and solve customers complaints.
• Upselling products.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Cashier

August 2022 - February 2024

Jajemelo Pizza Ltd,

Nairobi, Kenya

August 2022 - February 2024

1●Upselling products
2●Help clients pay with POS system
3●Listen and solve customers complaints.
4●Take orders from clients
5●Make sure the counter is clean
Company industry:
Hospitality & Accomodation
Job role:
Accounting and Auditing

Restaurant Waitress

January 2020 - December 2020

Old Trafford Club

Nairobi, Kenya

January 2020 - December 2020

My work was to meet my guests need and decorate the dining area
Company industry:
1398
Job role:
Hospitality and Tourism

Waitress

January 2019 - February 2020

Safari Park Hotel,

Nairobi, Kenya

January 2019 - February 2020

Welcome guests Ensure food orders are made
correctly Prepare tables by setting up linens,
silverwares and glasses Offer menu
recommendations upon request Staying
attentive to the needs of the guests
accurately, and contribute positively to team
operations. I was responsible for
handling daily cash transactions, managing
customer orders using POS systems, and
ensuring a smooth customer experience. I
consistently maintained accuracy in cash
handling while addressing customer inquiries
and resolving complaints efficiently. My
experience in hospitality roles has further
strengthened my communication skills,
adaptability, and ability to perform well in fast training in
beauty equipped with strong
enabling meet
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

hostess

February 2019 - December 2019

Safari Park Hotel

Nairobi, Kenya

February 2019 - December 2019

My role was to ensure that guests were seated at there right seats and their needs well catered for
Company industry:
Catering, Food Service, & Restaurant
Job role:
Hospitality and Tourism

Education

Lorna waddington high school

January 2017

January 2017

High school or equivalent, Communication And Educational Sciences

Kenya

Skills

order
Expert
order
Expert
restaurants management
Expert
restaurants management
Expert
restaurants
Expert
restaurants
Expert
problem solving
Expert
problem solving
Expert
Communication skills.
Expert
Communication skills.
Expert
Marketing
Expert
Marketing
Expert
Point of Sale(POS) training.
Expert
Point of Sale(POS) training.
Expert
Hosting
Expert
Hosting
Expert
Customer Service
Expert
Customer Service
Expert
Hospitality
Expert
Hospitality
Expert
team work
Expert
team work
Expert
Product/brand knowledge
Expert
Product/brand knowledge
Expert
Fast math skills
Expert
Fast math skills
Expert
Receptionist
Expert
Receptionist
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Sales
Expert
Sales
Expert
Teamwork
Expert
Teamwork
Expert
Management
Expert
Management
Expert
POS
Expert
POS
Expert
Payments
Expert
Payments
Expert
Answering Phones
Expert
Answering Phones
Expert
Cashiering
Expert
Cashiering
Expert
BUSINESS TRANSACTION MANAGEMENT
Intermediate
BUSINESS TRANSACTION MANAGEMENT
Intermediate
COSMETOLOGY
Intermediate
COSMETOLOGY
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
CROSS FUNCTIONAL COORDINATION
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY INDUSTRY
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY MANAGEMENT
Intermediate
HOSPITALITY SERVICE
Intermediate
HOSPITALITY SERVICE
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate

Languages

English

Expert

Training and Certifications

Training
Specializing on how to make pizzas,shawarma and coffee
Jajemelo pizza
Aug 2023

Hobbies and interests

Dancing and singing

Being a team leader at Jajemelo pizza