Cecile Francisco

Operational Support:
Assisted the Manager in resolving operational issues, ensuring seamless day-to-day activities. Managed front desk operations, covering all aspects of daily office functions, including covering the manager's desk as needed.

Tenant Relations:
Interacted with a diverse range of tenants, addressing concerns such as scheduling maintenance works. Efficiently handled customer complaints and issues in a timely and
customer-focused manner. Liaised with relevant
organizational personnel and clients to resolve urgent matters promptly.

Human Resources Assistance:
Played a key role in the recruitment process by identifying potential candidates and contributing to the onboarding and offboarding processes. Supported internal and external HR related inquiries and requests.

Administrative Functions:
Maintained organized files and records, implementing an effective filing system. Managed phone calls and correspondence through various channels, including email, letters, and packages. Provided support to the team and other departments with various administrative tasks as needed. Organized and serviced company meetings, ensuring effective communication and coordination. Managed databases and implemented new procedures and administrative systems as applicable. Managed projects related paperwork, ensuring all necessary materials were
updated and organized. Coordinate with vendors and external partners as needed. Ensure timely delivery of goods and services.

Administrative and Government Compliance Functions: Implemented and maintained administrative systems, policies, and procedures. Managed office services, including organizing and storing files, scheduling meetings, and appointments.
Ensured all business and trade licenses were updated, and official approvals and permits were obtained to prevent violations (FREE Zone). Acquired visas from different embassies in the UAE for staff members for business-related travels. Demonstrated knowledge of the process of obtaining residency permits in the FREE Zone.
Managed the calendar and travel arrangements for a high- profile executive, resulting in a 100% on-time arrival rate for all meetings and events.
Customer Service Excellence:
Provided exceptional customer service, greeting clients, answering phones, and scheduling appointments.
Demonstrated proficiency in discussing and setting up payment arrangements for insurance-related transactions.
Insurance Coordination:
Sold various insurance policies (motor, general, life, medical, property, and marine) to businesses and individuals. Handled policy renewals and maintained accurate records. Managed outbound and inbound calls for insurance collection, serving as the lead insurance coordinator for health providers.
Followed up with numerous carriers regarding lapse coverage and ensured compliance with empanelment processes.