Patient Administrator
Mediclinic City Hospital
Total years of experience :15 years, 1 Months
• Effectively handle the communications system (telephone, switchboard) and transfer or direct the caller to the right person based on the information about the purpose of the call
• Provides information in response to queries about the Hospital's services and handles and resolves patients complaints
• Handle appointments made by patients via telephone and online according to Doctor availability via Hospital Information System
• Directs patients and visitors to appropriate areas of the hospital
• Checks the eligibility of credit customers
• Checks for limits, if any, for corporate clients and also for covered / uncovered treatments
• Checks for pre-authorization of specific treatments whenever required
•Handling queries regarding hotel reservations, sightseeing and transfers for Travel Agents and customers
•Handling online reservation for Hotels, Sightseeing & Transfers
•Taking inbound Calls related to Hotel Reservations, Sightseeing & Transfers as well as
coordinating with agents for payment follow-up.
•Handle guest room reservations made by clients through phone, letter or fax
•Enter all reservations details into the system, recording all relevant information accurately
•Handle guest’s enquiries or concerns regarding reservations
•Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
•Display detailed product knowledge, understand rate structure and apply rate management
•Maintain filing system in place for all correspondence and collate reports as required by Reservation Manager or Supervisor
•Maintain an accurate room status at all times
•Ensure all incoming calls are answered as per the Hotel Brand Service Standards and check constantly incoming e-mails
•Maintain confidentiality of the information directly related to the hotel’s activities
The St. Regis Hotel, Doha State of Qatar 16 November 2011 - Present
Reservations Agent
• Responsible for processing room reservation by fax, phone, email and mail (this includes Opera PMS, IPS as well as PRSNet)
• Processing and filling paperwork correctly
• Reviewing the IPS Reservations Booked Daily report, as well as arrivals report for the short term
• Handled Customer queries and complaints relating to rooms reservation
• Maintained the reservation correspondence
• Liased with Sales Managers as well as Front Desk regarding walk-in reservations
Al Safir Hotel, Kingdom Of Bahrain 20 January 2010 - 31 March 2011
Telephone Operator (AYS Agent)
• Operating communication systems such as telephone, switchboard & two-way radio
• Answer incoming calls, greeting callers, providing information, transferring calls and/ or taking messages as necessary
• Relay and route written and verbal messages
• Attended to all queries relating to Housekeeping & informing the concerned persons
• Took Room Service orders from guests, kept a record of these orders, informed the relevant persons & did follow-up thereafter
Cape Royale Luxury Hotel & Residence 1 May 2009 - 17 January 2010
Switchboard Operator/ Receptionist
• Answer telephone, screen & direct calls
• Take and relay messages & provide information to callers
• Greeted persons entering organisation
• Directed persons to correct destination
• Dealt with queries from the public & guests
• Ensured knowledge of staff movements in & out of organisation
• General administrative and clerical support
• Receive and sort mail and deliveries
• Tidied and maintained the reception area
Platinum Hospitality Services (Contracted to Cape Royale Hotel)
1 September 2008 - 1 May 2009
Housekeeping Co-Ordinator / Administrator
• Liased with Floor Supervisors and Receptionists regarding room status
• Prepared weekly rosters for staff
• Ordered stock for the department
• Ordered amenities for rooms
• Assisted Executive Housekeeper in ensuring department didn't go over budget
• Compiled monthly hours of staff to send to Head Office