Cedie Tiong

reservation agent في Sheraton Bahrain Hotel

• البحرين
• أبريل 2018 إلى مايو 2019

 Consistently offer professional, friendly and engaging service.
 Answer telephone and email inquiries in a timely manner.
 Determine Guest’s needs and quote the appropriate room and rate as per requirements.
 Assist Guests regarding hotel facilities in an informative and helpful way.
 Respond to enquiries about hotel products and services over the telephone and email, etc.
 Process all reservation requests using the Property Management System with accurate information to ensure
we exceed Guest’s expectations.
 Accommodate and document special requests in an accurate and efficient manner.
 Oversee accuracy of room blocks and reservations. Perform quality checks to balance the reservation
systems and address red flags.
 Arrange accommodation, visas and activity requirements for leisure, corporate and wholesale Guests.
 Cooperate, coordinate and communicate with all other departments to ensure highest level of Guest service
is maintained.
 Adhere to and promote all Company Health and Safety policies and procedures to ensure a safe work
environment as well as practice values of teamwork, mutual respect, integrity and empowerment among all co workers

reservation agent في BE Resorts

• الفلبين
• ديسمبر 2017 إلى أبريل 2018

 Answer incoming calls; talk, listen and help resolve conflicts with customers. Listen effectively to find
the root cause of issue and communicate clearly and in a friendly way to solve the issue and keep the
guest happy.
 Deal with confused or irate customers. Stay polite, even in stressful situations.
 Solve guest issues, sometimes without seeing the actual problem first hand.
 Make reservations thru phone, fax or email from travel agents, online travel agent and sales coordinators.
 Organize and file supporting documents.
 Produce daily, weekly and monthly arrival reports, expected occupancy forecast and daily occupancy
report.
 Being able to multitask and effectively carry out work in a day to day basis as well as promote wellness
and being active in the workplace.

Reservation Officer في Crown Regency Hotels and Resorts

• الفلبين
• ديسمبر 2014 إلى ديسمبر 2017

- reserve room accommodation from fax, email and calls
- answer incoming calls for reserving room accommodation
- entertain walk in guests
- make daily arrival reports, expected room occupancy
- manange hotel room bookings

Childcare supervisor في little 1s Children's Playhouse

• الفلبين
• فبراير 2010 إلى نوفمبر 2014

On the Job Trainee في Crimson Resort and Spa

• الفلبين
• مارس 2013 إلى مايو 2013

Crimson Resort and Spa, Mactan March 22, 2013 - May 18, 2013
Position Title: OJT (Front Office and Reservation Dept.)

On the job trainee في Cebu Parklane International Hotel

• الفلبين
• مايو 2010 إلى يونيو 2010

Cebu Parklane International Hotel May 16, 2010 - June 23, 2010
Position Title: OJT ( Food and Beverage Production)