Head of Logistics and Customer Service, Africa, Middle East,
swarovski
Total years of experience :7 years, 4 Months
Business Areas of Responsibilities: Projects & Retail Category - Africa, Middle East and Asia Pacific
1. Managed the Complete Process and Workflow of Logistics & Customer Service Team from the point of order receiving till the goods are delivered to the Customer
2. Ensured proper handling and highest service levels for all our Imports and Exports
3. Prime contact within the company’s logistics and customer service teams worldwide (Europe and the USA).
4. Coordinated with area managers and supported them in operational queries
5. Ensured item and price accuracy
6. People management- supervised and trained - set performance standards
7. Managed the distribution of communication & sales material within the region.
8. Communicated effectively with Area Managers and Regional Director regarding customer needs,
9. Responsible for correct handling of complex complaints, problems of customers and ensured that they were solved rapidly in an efficient and professional manner to satisfy the customer.
Certificate in Logistics and Supply Chain Management
Certificate in Logistics and Supply Chain Management - Zabeel Institute, Dubai, UAE, Nov-Dec. 2005 TRAININGS AND SEMINARS ATTENDED
Microsoft Certified Professional Course (2003) – Graduated with Certificate signed by Bill Gates
• H2S Gas Training - 1997 HIGH SKILL IN: • Business Correspondence Writing • Report Preparation using MS Excel, MS Word and MS Powerpoint ABILITY TO: • Work in pressured environment • Work in multinational environment • Meet deadlines • Keep confidentiality of information • Be a team builder and player • Negotiate diplomatically • Communicate effectively HOLDER OF MULTIPLE ENTRY VISA TO THE USA VALID TILL 2019 HOLDER OF UAE
National College of Business and Arts (1982 - 1984) 2 Years of Education in Bachelor of Science in Business Administration - Management Major (Educational Records duly authenticated by the UAE Embassy in Manila)
Technological Institute of the Philippines – Manila, Philippines (1974 – 1978) 4 Years of Education in Bachelor of Science in Civil Engineering (Educational Records duly authenticated by the UAE Embassy in Manila)
Technological Institute of the Philippines - Manila, Philippines (1974 - 1978) 4 Years of Education in Bachelor of Science in Civil Engineering (Educational Records duly authenticated by the UAE Embassy in Manila)