César Zurita

Ø Strategy:
§Strategy formulation & planning
§Design & creation of the Business Management department
§Strategic planning: definition & implementation of the strategic planning approach
Ø Operations:
§Business Management: drive revenue & profit performance of the company §Service Delivery: ownership of the quality of delivery & customer satisfaction §Monitoring & reporting of company’s KPIs to the Board of Directors
Ø Management:
§Team Management & hiring: 30+ employees (UAE, KSA, Jordan)
§Project management: scoping, business case, communication & financial monitoring
ü Achievements: transformed 6 departments, NPS/CSAT improvement, defined & implemented a strategic planning & operational alignment framework

Nexmo is the global cloud communications platform leader providing voice, text, email, chat app and phone verification services.

- Strategy: definition of the Business Operations strategy - profitability, strategic pricing, quality, service and clients operations, payments & fraud
- Organisation: design & creation of the Operations department from scratch - scope, organisation (roles, responsibilities), skills, processes, indicators & tools
- Strategic planning: analysis, strategy, targets definition, implementation & forecasting
- Operations: run the Business Operations function
- Sales & Commercial Operations
- Operational Excellence: Definition & implementation of Operational Excellence initiatives
- Continuous Improvement: Definition of Continuous Improvement initiatives - methodology, training & projects
- Program & Project Management
- Team Management (50 employees, globally: EMEA, US, APAC)
- Corporate development

Walgreens Boots Alliance is the world leader, pharmacy-led health, wellbeing and beauty group delivering a range of products & services.

- Strategy: definition, business review, business model, business plan, strategy diagnosis & financial analysis
- Operations: Business transformation (organisation, processes, indicators, tools), strategy alignment, Global Operating Model, metrics, benefits/savings and efforts/costs assessment, continuous improvement & financial monitoring
- Implementation: RFQ/RFP, solution definition, implementation plan building, steering & change management,
- Program & project Management (project definition, project steering & project feasibility)

Main functions: Supply Chain, Transports, Procurement, Distribution & IT solutions

Member of the Centre of Excellence.

2011- Tallis Consulting, Management & Strategy consultancy, Paris
March Senior Consultant
- Strategy & Operational Excellence, performance management
- Business transformation, process optimization (mapping & reengineering), change management
- Growth strategy, revenue increase, pricing strategy & client segmentation
- Project management: scoping, steering, implementation, financial monitoring

- Main sectors: Financial services, Marketing, Services

2010-2011 NOCOST, Cost optimization consultancy, Paris
12 months Consultant - Consulting Manager
- Cost optimization projects (audit, analysis, operations optimization, project management)
- Participation to the strategic development of the company: new products, cross & up selling
- Creation of tools and actions to improve the performance of the company (KPI, Best Practices)

- Main sectors: Telecoms, Informatics, Insurances, Energy

2009-2010 ALMA Consulting Group - Cristal Décisions, Operational performance consultancy, Paris
6 months Junior Consultant (Internship)
- Reports: financial, organizational, structural, operations
- Analysis & implementation: saving assessment, solution definition, implementation & monitoring

- Main sectors: Telecoms, Logistics/Transports, Marketing

2007-2008 TRANSFER-LBC, International Strategy, Paris, France
12 months Junior Consultant (Internship)
- International project management, economic studies, project feasibility, customer relationship
- Market entry & growth strategy (export), pricing strategy (definition & performance management)
- International strategy analysis, structural and financial analysis (M&A targets)

- Main sectors: Energy, Retail, Automotive, Green building