Account Manager
Alyasra Foods
مجموع سنوات الخبرة :25 years, 6 أشهر
February 2013 - Present
AlYasra Foods - Foodservice Division
Managing Alshaya account, one of the biggest retail franchise operator in the Middle East and increasingly internationally for their Foodservice business in Kuwait and Saudi Arabia.
• Manage a group of people dedicated to that account effectively and prioritize the various customer demands.
• Operates Alshaya account under 3PL-4PL and street sales or generic items model with more than 500 SKU.
• Strong product knowledge to consistently deliver a great business solution to Chefs and SC team.
• Driving revenue growth from existing account as well as exploring new opportunities within the portfolio and latest range by submitting quotations and signing MOU for approved items with category and SC team.
• Control Alshaya proprietary stock inventory, analyze sales data and provide weekly stock sheet for KWT/KSA markets to SC planning and service team; sales, SOH, pipeline and ETAs, exposure stock and so forth.
• Collaborate with SC planning team monthly to build a rolling forecast for their respective markets.
• Communicate and follow up with overseas suppliers on orders plus desired information and share updates with SC team.
• Visit and respond to supply chain team communications or queries relevant to the brands and resolve any issue.
• Coordinate with QA team and follow up on any complaint received & observe the relevant checklists to assure that the SOPs are followed.
• Follow up with MHA Cost control and Finance team on weekly SOA and monthly collections.
• Conduct weekly meetings with SC team, Logistics and Clearance, warehouse, operations and quality to assure consistency and maintain high service level.
• In Charge of 4 retail stores and more than 150 employees
• Managed and coordinated all marketing, advertising and promotional work plus their activities (brochure & flyers design, posters, price signage…)
• Updated top management regularly regarding financial status by analyzing reports, making presentations, interpreting information & giving recommendations
• Defined competitor’s market share plus set monthly sales objectives & meet targets
• Set the department yearly budget in addition to sales target for the outlets
• Specify, review & update all companies visibility agreements
• Evaluate & approve all types of existing & future products expected to be in demand to increase sales & satisfy our customer’s need
• In contact with all suppliers and companies in Kuwait market providing products and services to the business
• Providing full IT solution to the coop regarding sending & receiving goods, counting stocks & having accurate figures on time threw using the barcode scanner guns
• Achieved a distinguished sales increase & profit for year 2011 & 2012
• Received recognition for achieving new sales record for most suppliers & COOP
• Planned & executed seasonal promotion campaign
• Member of the purchasing committee for listing & approving new products and sourcing
• Conducted meetings with all suppliers to review sales performance and contract implementation & discuss further opportunities: discounts, rebates, promotional activities etc…
• Approved all purchase order for main store, warehouse & branches for accuracy & better stock control (over or short upon consumption)
• Developed new private label products under the COOP name to increase profit margin
To plan and direct all phases of store operation as efficiently as possible in order to achieve maximum sales and profitability.
• Obtained efficient operation after determines staffing requirements and supervises training, scheduling of all personnel
• Achieved better customer service after creating & implementing effective lines of communication throughout the store plus assisting department managers & store associates
• Implemented merchandising techniques to maintain the attractiveness of the displays & cleanliness of the store
• Maximized store sales with communicating corporate purchasing team and department managers by selecting stock and developing internal marketing strategies and tactics
• Improved financial results after evaluating store performance against objective’s set and institutes required changes
• Reviewed monthly the P&L for all store departments, evaluate performance and setting new action plan upon results
• Reduced food cost by analyzing monthly financial reports: department’s & store shrink
• Working on Oracle application for financial, staff & stock data & reports
• Determined the needs of the company by conducting interviews with management and other department leaders
• Analyzed documentation facts & figures using flow charts to assess difficulties in reaching goals and to determine a better strategies
• Developed marketing tactics to enhance the business & increase profitability
• Decided on added value or potential of products after studying current market information & niche
• Recommended products & ideas to stores, based on customer's specific needs and interests
• Increased sales with the collaboration of store mangers after developing budgets and setting sales goals
Other Extra Duties: Responsible for the operating system “SQUIRREL” SQL database as a point of sale for the front and back office applications. Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of this system.
• Located, detected & diagnosed problems in order to solve them “printers, computers, faxes, scanners etc…”
• Installing all windows software’s as hardware and run them correctly
• Connected & shared all computers to one office network
• Directed contact with suppliers for any IT purchase “Hardware & Software”
• Handled all web issues for our domain from reservation to activation plus configuring all web hosting settings.
• Benchmark recommend and Participate in the development, implementation, installation and testing of applications software “recently a delivery software customized especially for ZWZ home delivery services & CRM departments and Kono pizza, an integration of Microsoft Access & visual basic application”
Two years experience in all levels of systems and data analysis, computer systems operations, support and cost control. With extensive experience in drawing & studying charts history. Forecasting sales, analyzing & tracking store plus employee sales in addition to provide feedback on marketing campaigns.
• Converted numerical equations into computer equations to obtain data results in a timely manner.
• Developed and implemented new cost controls that resulted in a decrease of wastage expenses.
• Created & inputted basic formulas to all ingredients & stock items into Omega system
My main job description was managing the operation, controlling inventories and making sure that standards of the store are being applied to the fullest. Handling daily financial reports cash deposits and bank statements. Closing salaries for all shops personnel.
• In Charge of 7 retail stores and more then 50 employees.
• Handled cash closing of registers and daily bank statements
• Interprets sales/financial results and recommends solutions to meet financial objectives.
• Ensure store budgets are met as outlined by General Manager.
• Follow up on new product introductions to ensure proper execution.
• Managed the operations, handled inventories and ordered products from suppliers and the “central kitchen”
• Applied the company standards to the fullest to achieve 100% customer service.
• Expanded the business with the cooperation of store managers
