Customer Service
Gosawa
Total years of experience :8 years, 10 Months
Answer customer’s enquiries and assisting walk in customers.
- Receive payments and issue refunds if needed.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Provide accurate, valid and complete info about products and services.
- Follow up with customers and get feedbacks. - Handle complaints, clarify information and provide solutions. - Processing online orders.
- Coordinating deliveries.
- Monitor social media channels and reply to customer’s comments / enquiries
- Post deals/ offers on social media channels.
- Stock controlling.
Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc. - Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services - Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. - Collect deposits and balances - Use promotional techniques and prepare promotional materials to sell itinerary tour packages - Deal with different suppliers to check rates and availability of hotels etc.
Meet, greet and escort passengers as per the laid down service standards in order to provide a quality service that projects Dnata’s image as service provider, in accordance with the service booked. - Meet (capture /screen) the designated passengers by monitoring flight arrivals/departures and aircraft parking bays in order to ensure that passengers are promptly received & escorted. - Accompany and guide the passenger all the way through airport, fast track through immigration and security. - Handle IOM (Refugees) groups, and guide them through airport formalities. - Attend to and brief all customers using the facilities available in Marhaba lounges, including procedures for boarding and facilities available in the concourse, in order to ensure a convenient and pleasant stay at the lounge, followed by an on time compliance with boarding formalities
- Handle bookings on Nakhal’s charter flights.
- Provide pricing information about packages to Europe.
- Confirm customer names with Hotels and insurance companies.
- Liaise with coach operators and hoteliers.
- Make arrangements for transport, accommodation, tours and activities.
- Research accommodation fares and hotel ratings.
- Follow up with clients concerning their visa documents.
- Book and confirm train transfers within Europe
- Booking tickets and accommodation
- Follow up with clients concerning visa papers
- Checking passenger lists concerning cancelations or modifications
- Checking the flight manifest
- Managing accommodation availabilities on the company’s system
- Filing and organizing client’s reservation document by destination
- preparing packages boxes
- Greet and check-in passengers.
- Create new reservation.
- Assign seats.
- Performing baggage service
- Issue boarding passes.
- Handle customer questions.
- Organize the safe loading and unloading of passengers.
- Answer courteously inbound calls
- Respond to customer inquiries
- Responding to the needs of the customers
- Ensure feedback from the customer
- Coordinate with the team leaders
- Provide information about new services
- follow-up of customer calls
- Evaluate problems of the customers and provide solutions