chaima farhani

• Managed end-to-end listing and rental compliance for residential properties,
ensuring all documentation met local regulatory standards and legal
requirements.
• Optimized property ad performance across social media platforms, resulting in
a 25% increase in lead generation and high-quality prospect conversion.
• Served as the primary point of contact for complex client negotiations,
resolving high-priority disputes with precision, transparency, and professional de
escalation techniques

Managed end-to-end listing and rental compliance for residential properties, ensuring all
documentation met local regulatory standards and legal requirements.
Optimized property ad performance across social media platforms, resulting in a 25% increase in
lead generation and high-quality prospect conversion.
Served as the primary point of contact for complex client negotiations, resolving high-priority
disputes with precision, transparency, and professional de-escalation techniques

• Investigated and resolved complex technical escalations for mobile products
and digital services, consistently maintaining a 95% first-contact resolution
(FCR) rate.
• Leveraged Zendesk and Salesforce CRM systems to triage high-volume
support tickets, ensuring 100% adherence to strict Service Level Agreements
(SLAs).
• Analyzed user feedback and pain points to identify cross-selling opportunities,
contributing to a 15% increase in accessory and service revenue within 10
months.
• Documented recurring technical issues and collaborated with internal teams
to improve product knowledge bases and troubleshooting workflows

Leveraged Zendesk and Salesforce CRM systems to triage high-volume support tickets, ensuring 100%
adherence to strict Service Level Agreements (SLAs).
Investigated and resolved complex technical escalations for mobile products and digital services,
consistently maintaining a 95% first-contact resolution (FCR) rate.
Documented recurring technical issues and collaborated with internal teams to enhance product
knowledge bases and streamline troubleshooting workflows.
Analyzed user feedback and identified cross-selling opportunities, resulting in 15% increase in accessory
and service revenue within 10 months.

• Exceeded weekly sales KPIs by 20% through
demonstrations and persuasive engagement.
• Conducted needs-based analysis to drive customer interest, significantly
boosting brand visibility for high-margin products.
• Delivered expert product knowledge to build customer trust and ensure
repeat foot traffic

Exceeded weekly sales KPIs by 20% through high-energy product demonstrations and persuasive
engagement.
Conducted needs-based analysis to enhance customer engagement, increasing brand visibility for high
margin products.
Provided expert product knowledge to foster customer trust and drive repeat foot