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Chaima Kh , Dining reservations coordinator

Chaima Kh

Dining reservations coordinator ·St. Regis

United Arab Emirates

Master's degree, Mastère professionnels en anglais des affaires et de tourisme

Work experience

Total years of experience: 3 years, 11 months

Dining reservations coordinator

October 2021 - July 2023

St. Regis

Doha, Qatar

October 2021 - July 2023

● Receive and record reservations via telephone, e-mail, and in person
● Ability to handle guest concerns and questions in a thorough and professional manner.
● Ensure customer satisfaction and provide professional customer support
● Provide feedback on the efficiency of the customer service process.
● Handle and resolve the customer complaints for the benefit of the organization.
● Ensure that customer satisfaction is achieved through solving of the customer queries and offering them with the required benefits.
● Pricing checks accurately, according to guest consumption, meal plans,
and sales package agreements
● Working with Sales and Convention Services for outlet reservations.
● Make copies, fax information, and resolve guest issues and proceed with refunds.
● Ensure updated information on all outlets is available at workstations and handle reservations for special events, including all holidays.
● Obtain approval on credit cards used to pay bills and Deal with payment
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Customer Care Assistant

March 2021 - August 2021

Upergy

Tunis, Tunisia

March 2021 - August 2021

● Answering all customer inquiries through various channels (telephone, chat, email and any additional channels as developed) in a courteous and professional manner
● Process clients orders and input in the system
● Develop trust relationships with a portfolio of major clients
● Performing accurate diagnosis of inquiries and provide appropriate solutions/responses based on defined procedures
● Using appropriate systems and available resources as necessary to assist in responding to each request
● Supporting and providing information to British customers in a professional and courteous manner
● Participating in cross-functional communications and meetings to support the team/domain/centre.
● Performing additional responsibilities as required like processing orders and creating accounts
Company industry:
Purchasing & Procurement
Job role:
Customer Service and Call Center

Visa and Immigration Consultant

September 2020 - January 2021

No limit agency

Al Marsa, Tunisia

September 2020 - January 2021

● Providing the client with advice and guidance
● Assist clients with completing documentation and acquiring all permits needed to facilitate their travel
● Communicate with embassies and the client consistently via email or telephone
● Interview all clients
● Make sure the client avoids any legal issues that may occur in relation to their relocation
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Guest relation trainee

January 2020 - March 2020

Khayam Garden Hotel

Hammamet, Tunisia

January 2020 - March 2020

▪ Ensure that customer needs and desires are met
▪ Relate with head chefs, front office, transportation, and security managers
▪ Room bookings over the phone
▪ Ensure that the lobby area is tidy and presentable
▪ Attend to customer complaints
▪ Provide a helpful and inviting environment for guests
▪ Ensure book registration of each guest as they arrive
▪ 7Answer questions asked by guests
▪ Engaging with guests to ensure they're happy with food and service.
▪ Arrive at the event location ahead of time to make sure everything is ready before guests arrive
▪ Greet guests as they step into the hotel and provide them with inquiries about the event
▪ Make guests and attendees feel welcome and as comfortable as possible.
Company industry:
Hospitality & Accomodation
Job role:
Hospitality and Tourism

Client advisor

March 2017 - January 2018

Lilas

Tunis, Tunisia

March 2017 - January 2018

*I made sure to promote each client’s comfort and well-being. I worked one-on-one with customers to ensure that all their questions about ‘Lilas’ products were answered and that each customer felt listened to.
*Help promote the company products
*Inform customers about products and services that could suit them
*Suggesting products they may be interested in
*Putting them in touch with someone senior should they need it
Company industry:
Merchandising
Job role:
Marketing and PR

Education

ISLN

June 2020

June 2020

Master's degree, Mastère professionnels en anglais des affaires et de tourisme

Tunisia

Iseaht

May 2018

May 2018

Bachelor's degree, Business English

Tunisia

Skills

Management
Expert
Management
Expert
Sales
Expert
Sales
Expert
Customer Care
Expert
Customer Care
Expert
Customer Service
Expert
Customer Service
Expert
Administration
Expert
Administration
Expert
merchandising
Intermediate
merchandising
Intermediate
Service Client
Expert
Service Client
Expert
team management
Expert
team management
Expert
Travail en équipe
Expert
Travail en équipe
Expert
Communication
Expert
Communication
Expert
Relation client
Expert
Relation client
Expert
Analysis & Problem Solving
Expert
Analysis & Problem Solving
Expert
Customer Orientation
Intermediate
Customer Orientation
Intermediate
Learning and Self-Development
Expert
Learning and Self-Development
Expert
tourism
Expert
tourism
Expert
sales coordination
Expert
sales coordination
Expert
negotiation
Expert
negotiation
Expert
marketing
Expert
marketing
Expert
microsoft powerpoint
Expert
microsoft powerpoint
Expert
teamwork
Expert
teamwork
Expert
problem solving
Expert
problem solving
Expert
office administration
Expert
office administration
Expert
service desk
Expert
service desk
Expert
office work
Expert
office work
Expert
outlook
Intermediate
outlook
Intermediate
mail
Expert
mail
Expert
personality
Expert
personality
Expert
customer service
Expert
customer service
Expert
customer satisfaction
Expert
customer satisfaction
Expert
translation
Intermediate
translation
Intermediate
sales representatives
Expert
sales representatives
Expert
typing
Expert
typing
Expert
planning
Expert
planning
Expert
order
Expert
order
Expert
time management
Expert
time management
Expert
office management
Expert
office management
Expert
micros
Expert
micros
Expert
opera
Expert
opera
Expert
operation
Expert
operation
Expert
telephone support
Expert
telephone support
Expert
system administration
Expert
system administration
Expert
user assistance
Expert
user assistance
Expert
system sales
Intermediate
system sales
Intermediate
store management
Expert
store management
Expert

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

German

Beginner

Russian

Beginner

Hobbies and interests

sport